Hello RozzT, You can check the class information on both Change Requests (one with Request for Change status and another with Scheduled status) For scheduled status change request, mostly the class information seems to be set as ‘No-Impact’ which will take the change request to Scheduled status if no Change Manager information is provided on Change request when it gets created from SRM application. This transaction is getting executed with 'Change Level Business - No Impact' Approval Configure process form record. Hope this information wouldbe useful to you.
________________________________ From: RozzT <[email protected]> To: [email protected] Sent: Wednesday, 19 February 2014 10:25 PM Subject: SRM, Change Templates & Global Process Flow Good morning Remedy Listers Got a strange one... we can't recreate the issue and it happens randomly for various Users. So here's the deal: User enters a Service Request that's linked to a Change Request Template - which uses the -Global- Process Flow. With the Global process flow - a newly created Change Request, using the Change Request Template with the -Global- Process Flow, generated through the Service Request should have the Status of "Request For Change". However, "some" Service Requests, using the Change Request Template with the -Global- Process Flow are generating Change Requests with the Status of "Scheduled". What could be causing some Change Requests, using the Change Request Template with the -Global- Process Flow, to create a Change Request with the Status of "Scheduled" instead of "Request For Change"? I'm fresh out of ideas... Anybody? Thanks RozzT _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
