Warren,
Are the double quotes that you displayed actually in the cell? I would think 
they encapsulate the CR.

Fred's idea is probably the best and not too hard to implement.

Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, February 19, 2014 5:13 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: ARS 6.3 import question

**
I would convert it to an ARX format

The difference between CSV and ARX is not that great.  In ARX the line break is 
\n in the text.  The separator is a space instead of a comma.  (and there is a 
couple of extra header lines)

Fred



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, February 19, 2014 4:08 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: ARS 6.3 import question

**
I have been batting this around for a bit.  I feel like I've done this before, 
but I can't seem to figure it out.

I've got a .csv file that needs to be imported into remedy.  I'm using the 
arimport tool.

It's a straightforward file with one exception.  One row has a line break in 
each entry.  It is VERY important that this be maintained in the exact same 
format it is being entered.

For example, an entry may say:

"Functional  Role     iPhone
     replace blackberry"

It must be placed into the field so that a check can be run against it in an 
attempt to find a previous entry.  The problem that I am having is that the 
import tool is treating the line break as the end of the entry.  It then jumps 
to the next line (replace blackberry) and attempts to treat it as a separate 
entry.

Any ideas on how I can handle this.  I suspect that the .xml format is my 
answer, if so, any idea how I can (easily) convert the file?

Thanks in advance!

--
Warren R. Baltimore II
Remedy Developer
410-533-5367<tel:410-533-5367>


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