In ITSM 8.1 I was able to make slight changes versions of both those URLs work.
I wasn't able to get the first one to work with either the the field name or field label (I didn't bother trying with URL encoded special charters in field label attempt). I changed the Incident Number reference to use the field ID and it worked fine. The second URL worked just fine when I put in our server info and an Incident number that exists in our system. That is fun and all but doesn't speak to your authentication issue. Are you already logged in when opening the URL? Your existing session should be used (unless you are in some kind of private browsing mode). If you are not already logged in then you should be presented with the login page and once logged in be sent to the proper request (validated URLs this way too). Just to confirm there are no issues going to https://MidtierServer/arsysand logging in? I am having thinking of any reason why a URL without any username/password parameters would throw an authentication failed message. Jason On Thu, Feb 20, 2014 at 3:44 AM, team.rem...@libero.it < team.rem...@libero.it> wrote: > ** > > I follow two ways to reach the Help Desk Form and view the Incident Number > INC000000319263 through an URL, but in both cases when i try to login > > with my credentials the system gives back to me the message of "Authentication > failed". > > The two URLs i used are these: > > > https://MidtierServer/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk+Classic&server=remedyserver&qual=%27IncidentNumber%27%3D%22INC000000319263%22 > > > > https://MidtierServer/arsys/forms/remedyserver/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD%3AHelp+Desk&F1000000076=FormOpen&F303647600=SearchTicketWithQual&F304255610='1000000161'%3D%22INC000000319263%22 > > > Please can anyone help me to solve this problem? > > Thanks in advance. > > Regards. > > Pietro > > ----Messaggio originale---- > Da: jason.mil...@gmail.com > Data: 19-feb-2014 10.12 > A: <arslist@ARSLIST.ORG> > Ogg: Re: Rif: Direct access URL used in email notification - AR 7.6 > > ** > There is also this document in the BMC Communities: Direct Access URL to > INC, CRQ & TSK using > SHR:LandingConsole<https://communities.bmc.com/docs/DOC-27541> > > Jason > > > On Tue, Feb 18, 2014 at 4:02 AM, Rüdiger Tams <ruedi...@tams.de> wrote: > >> Hi there, >> >> you can find some information about the URLs in the PDF Mid-Tier Guide >> for 7.6, too. >> >> HTH >> >> Rüdiger >> >> -------------------------------------------- >> Luisa Clotilde Carena <luisaclotilde.car...@sgsbp.it> schrieb am Di, >> 18.2.2014: >> >> Betreff: Rif: Direct access URL used in email notification - AR 7.6 >> An: arslist@ARSLIST.ORG >> Datum: Dienstag, 18. Februar, 2014 11:30 Uhr >> >> ** >> >> Hi Pietro, >> >> >> >> you have to build an url >> like this in your email text, >> >> >> http://REMEDYWEBPROD.intranet.servizi:8080/arsys/servlet/ViewFormServlet?server=remedyprod.intranet.servizi&form=WRBorsaitaliana&mode=Modify&qual=%27Entry_ID%27%3D%22$yourtiketid$%22+AND+%27Cod+UO%27%3D%2207165%22 >> >> >> >> In notify action you can >> also check the 'Web URL' option. >> >> >> >> Luisa >> >> >> >> "team.rem...@libero.it" >> ---17/02/2014 15:03:49---Hi Folks, I am currently trying to >> implement a hard link in an email notification to >> the >> >> >> >> Da: "team.rem...@libero.it" >> <team.rem...@libero.it> >> >> Per: arslist@ARSLIST.ORG, >> >> Data: 17/02/2014 15:03 >> >> Oggetto: Direct access URL used in email >> notification - AR 7.6 >> >> Inviato >> da: "Action >> Request System discussion list(ARSList)" >> <arslist@ARSLIST.ORG> >> >> >> >> >> >> >> >> Hi Folks, >> >> I am currently trying to implement a hard link in an email >> notification to the >> >> incident number from a custom on submit response >> notification filter. >> >> Question: >> >> Can someone provide me with a working example that provides >> this >> >> functionality? Have a url link to an incident in an email >> response... >> >> I have tried the following on my server and I can get to the >> incident form but >> >> I can't get to the incident number.. as it tells me No >> matching requests (or no >> >> permission to requests) for qualification criteria. (ARWARN >> 9296) >> >> >> >> Pietro. >> >> >> >> Environment: >> >> BMC ITSM : 7.6.04 SP 4 >> >> Ar Server : 7.6.0.4 SP % >> >> OS/platform version: Red Hat Enterprise Linux Server >> release 6.4 (Santiago), >> >> kernel 2.6.32-358.23.2.el6.x86_64 >> >> Database vendor/version - Remote or local: Oracle >> Database 11g Release >> >> 11.2.0.3.0 - 64bit Production configured as remote >> >> >> >> >> >> _______________________________________________________________________________ >> >> UNSUBSCRIBE or access ARSlist Archives at >> www.arslist.org >> >> "Where the Answers Are, and have been for 20 >> years" >> >> >> >> >> >> >> >> ________________________________________________________________________________________________________________________________________ >> >> La presente comunicazione e' destinata esclusivamente al >> soggetto indicato piu' sopra quale destinatario o ad >> eventuali altri soggetti >> autorizzati a riceverla. Essa contiene informazioni >> strettamente confidenziali e riservate, la cui comunicazione >> o diffusione a terzi >> e' proibita, salvo che non sia stata espressamente >> autorizzata.Se avete ricevuto questa comunicazione per >> errore, Vi preghiamo di darne >> immediata comunicazione al mittente e di cancellarne ogni >> evidenza dai Vostri supporti. >> >> >> ________________________________________________________________________________________________________________________________________ >> _ARSlist: "Where the Answers Are" and have been >> for 20 years_ >> >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
