Hello Rasmus, I already saw this error message, and it does not come from the Task, but from the Change. When the Task is updated, there is somewhere in the filter sequence a Push field action that updates the parent change, and the connected user is not allowed to update this change. My feeling is that the filter INT:CHGTMS:TAS:EventStatusChange_change that makes a push to Change is not correct. It should push to CAI:Event Parameters and CAI Event.
Best regards, Jean-Louis Halleux [email protected] On 31 Jan 2014, at 13:26, Rasmus JORGENSEN <[email protected]> wrote: > ** > Hi all > > I am facing a big issue regarding tasks. I’ve tried to explain the situation > below: > > > User belonging to Task assigned group is not able to modify the Task Request > > Change created by member of support group A > Change Coordinator Group = support group A > Change Manager Group = support group B > Task assigned to = support group C > A user with change user permission and belong to "support group C". > > Task Phase Management is enabled. > > After moving the change request further to Scheduled status, user opens the > task. > At this stage the task is getting opened in Modify mode however when user try > to update something, > workflow execute below error message: > "You do not have access to modify this request. (ARERR 48731)" > ACTUAL RESULTS: > User belonging to Task assigned group is not able to modify the task > EXPECTED RESULTS: > User belonging to Task assigned group should be able to modify the task > > ENVIRONMENT: > ============= > ITSM 8.1 Patch 2 > > > I have patched the environment with patch 2 and also tried manually to > implement the hotfix below. Still the same issue. > > See knowledge article: KA304431 > Ref.: https://kb.bmc.com/infocenter/index?page=content&id=S:KA304431 > > > Best regards > Rasmus > > Oplev Steria: www.steria.dk & www.steria.com > > Steria leverer IT-baserede forretningsydelser til offentlige og private > virksomheder over hele verden. Vi arbejder typisk som en ”Trusted > Transformation Partner”, der i tæt samarbejde med kunderne videreudvikler > deres IT systemer på grundlag af vores forretningsforståelse og førende > IT-ekspertise. Vi tager kundernes udfordringer op og bistår dem med > innovative IT-løsninger, så de bliver i stand til at optimere deres > forretning. Vores 20.000 medarbejdere arbejder på tværs af 16 lande for at > støtte kundernes processer og systemer, der får hverdagen til at fungere for > millioner af mennesker over hele kloden. This message is intended exclusively > for the designated addressee. It may contain confidential material. If you > are not the correct addressee, please notify the sender immediately and > destroy the message. The content of this message will engage the > responsibility of Steria only if it has been sent by an authorized person > acting in the strict scope of his functions and for purposes that are related > to his competence. Although reasonable efforts have been made to keep this > transmission free from viruses, the sender will not be liable for damages > caused by a transmitted virus. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
