There aren't many moving from snow to bmc. It's more common the other way 
around. 

Kind regards.

Stephen Leith

> On 10 Mar 2014, at 20:32, "James Smith" <[email protected]> wrote:
> 
> I have seen the service now UI, they have everything on singe UI say user 
> access, import and export, workflow development. UI is mot attractive and its 
> very clumsy.
> 
> Its very though for the non programmers to develop workflows or do 
> customizations as at some point you need to know java scripting.
> 
> In remedy, customizations and integrations are very simple. You have a great 
> tool (Developer Studio) to do all customizations which is pretty cool and I 
> like it.
> 
> But as I said customers dnt see this. As per the last two posts from shown 
> and jejus, it seems that upgrades are failing due to lack of knowlege of the 
> person doing things.
> 
> I am eager to hear the stories of client who moved from SNow to Remedy.
> 
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