Hi,

Turn on your server logs for API/ESCL/FLTR/SQL and try to find out why you are
seeing this.

Presumably the record has been removed by an Application-Delete-Entry or
Application-Query-Delete-Entry call from an ACTL/FLTR/ESCL between the time
the user brings it up on screen in Modify-mode and then hits Save.

Search your definitions or logs for the above two delete calls.

        Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

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> Dears,
> please help as I facing a critical issue when alot of users modify some
> Tickets and causing to lose data.
> Thanks
>
>
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