Hi, Turn on your server logs for API/ESCL/FLTR/SQL and try to find out why you are seeing this.
Presumably the record has been removed by an Application-Delete-Entry or Application-Query-Delete-Entry call from an ACTL/FLTR/ESCL between the time the user brings it up on screen in Modify-mode and then hits Save. Search your definitions or logs for the above two delete calls. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Dears, > please help as I facing a critical issue when alot of users modify some > Tickets and causing to lose data. > Thanks > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"