Hello, I am having trouble with the milestone filters that are built for a service target when I use an action template.
When I use an action template, the push fields action in the resulting milestone filter pushes "$$" to the SLA_Reference InstanceID field on the SLM:RuleActionNotifier form. The result is that the URL in the alert email does not work. It should push $InstanceId$, which it does when I use a custom action. On BMC support page, I found KA364614, which describes my issue, and instructs me to request hotfix for SW00398509. I requested such, but the tech said he couldn't find such, and has made several proposed solutions that do not address the problem. We are running Remedy 7.6.04 SP 2. Has anybody seen this problem, and know of a solution (aside from using custom actions or applying a SP)? Thank you in advance, Chuck _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
