Schlumberger-Public
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Hi Claire,
I think it is just a matter of parenthesis. Here is what I think it should be:
('Assigned Group' = "Desktop Solutions") AND (('Status' = "Resolved") OR
('Status' = "Closed")) AND ('Closure Product Category Tier1' = "Hardware") AND
('Closure Product Category Tier2' = "End User Device") AND ('Closure Product
Name' = $NULL$)
Thanks!
Greg
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Sanford, Claire
Sent: Friday, March 21, 2014 10:31 AM
To: [email protected]
Subject: ITSM - HPD:Help Desk What is wrong with this statement?
Very simple.
If the Closure Prod Cats and specifically the Product Name are not filled in
and the ticket is assigned to the Desktop Solutions team, you can't "Resolve"
the ticket.
They are the only group that will use the Hardware/End User Device combo.
It works in terms of other groups still being able to close their tickets if
the Closure Product name is filled in or left blank. It does not matter at all
if they are filled in or not, the DS team could not resolve a ticket.
What do I have wrong here???
Run IF
(('Assigned Group' = "Desktop Solutions") AND ('Status' = "Resolved")) OR
(('Status' = "Closed") AND ('Closure Product Category Tier1' = "Hardware") AND
('Closure Product Category Tier2' = "End User Device") AND ('Closure Product
Name' = $NULL$))
Error message tells them they have to fill in the fields if they are blank.
Right now regardless of whether or not they are filled in they get the error.
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