I think Carl has summarized the situation very well. Note that the underlying technology (DSO) is applicable for other scenarios as well. But Hub & Spoke is intended to address one specific scenario when one needs a centralized hub with view of all tickets, but with limited details.
And yes, there are some customers who have implemented Hub & Spoke, but given that it is for a specific scenario that is most applicable for service providers (though some global enterprises may profit as well from it) the numbers are not large. Peter From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Carl Wilson Sent: Monday, March 24, 2014 1:52 AM To: [email protected] Subject: Re: ITSM 8 - Hub and Spoke Architecture ** Hi, There have been a couple of questions regarding H&S on here available by looking back through the archives. Hub and Spoke is not designed to combat performance issues, it is there primarily for data security i.e. where data is not allowed to leave a country and can only be stored in that country but an "overall" view of multiple systems (Spokes) is required from a central location (Hub). Hub and Spoke uses DSO to transfer a subset of data back to the Hub (Summary - no details) and when you need to access the full data you are URL redirected to the underlying system - this in itself has a set of performance considerations to address. So unless you require data segregation due to different legislations then Hub and Spoke is not the way forward for performance concerns. ________________________________ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of BradRemedy Sent: 24 March 2014 08:22 To: [email protected]<mailto:[email protected]> Subject: Fwd: ITSM 8 - Hub and Spoke Architecture ** Hi No one implemented this yet? Surely not? Cheers Brad ---------- Forwarded message ---------- From: BradRemedy <[email protected]<mailto:[email protected]>> Date: Wed, Mar 19, 2014 at 4:08 PM Subject: ITSM 8 - Hub and Spoke Architecture To: [email protected]<mailto:[email protected]> Hi Guys Was hoping to get some information from some of you with regards to the ITSM 8 hub and Spoke architecture. We are looking at implementing this in order to improve the overall performance of our system for our end users who are based in various countries around the world. We are upgrading to ITSM 8.1 with SRM 8.1. Firstly, has anyone successfully implemented the Hub and Spoke solution and if so would you be willing to share any advantages / disadvantages of doing so? Any information would be great. Thanks in advance Cheers Brad _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
