Hey Listers, We are running ITSM 8.x.
Our users are suddenly getting a blank BIRT report on the screen, however, when the report is scheduled the data shows up fine in the report, just NOT to the screen. We recently updated the config properties to address the issues stated below, but the report had been working fine. The only other change that i know has occured are the recent Windows Updates. Is anyone else seen this issue or know which direction I should turn? Thanks for any help! Lost and confused in Seattle! ________________________________ *Solution* As of Mid-tier 7.6.4 SP2 (latest patch), these settings are available in config.properties,There are 3 properties that restrict report generation in Midtier depending on the version of midtier. These settings are valid for the 7.6.04 SP4 as well. These properties can be added/modified in <MidtierInstallation>/WEB-INF/classes/config.properties for further configuration. AR Reports: 1. arsystem.nativereport.onscreen_max_entries: This property determines the maximum number of records that will be rendered on the screen when a user chooses to view an AR Report. Scenarios of use a. arsystem.nativereport.onscreen_max_entries=2000 [Default Value - and this value will be used if the property is not present in config.properties] b. arsystem.nativereport.onscreen_max_entries=0 [Not recommended in production - This will disable all restriction on the number of records rendered on the screen] Note: The records rendered onscreen will be Only the first 2000 records will be rendered on screen if (for example) the property is set to 2000 *2. arsystem.FileExport_max_entries: This property determines the maximum number of records that will be exported (as CSV, ARX etc.) when a user chooses to export an AR Report.Scenarios of usea. arsystem.FileExport_max_entries=2000 [Default value - and this value will be used if the property is not present in config.properties]b. arsystem.FileExport_max_entries=0 [Not recommended in production - This will disable all restriction on the number of records exported]Note: The records exported will be the first 2000 records if (for example) the property is set to 2000Web Reports:3. arsystem.webreport.onscreen_max_entries: This property determines the number of records that will be shown onscreen and the number records that the user would be allowed to export when a user uses Midtier Web Reporting.Scenarios of usea. arsystem.webreport.onscreen_max_entries=2000 [Default value]b. arsystem.webreport.onscreen_max_entries=0 [Not recommended in production - This will disable all restriction on the number of records rendered on the screen. This value will be used if the property is not present in config.properties so it is recommended that this value be added for all production midtier instances.]Note: The records rendered on-screen or exported will be the first 2000 records if (for example) the property is set to 2000* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
