Hi, I have had a customer give the required access on a UAT system (Incident Config), then import the said Templates in to Production (via the Maintenance Team) where they have the ability to update and modify the new Templates without giving people the elevated permissions on Production. The Templates are imported in the "Proposed" Status and validated before being enabled.
Cheers Carl On 27 Mar 2014 18:57, "Kalicki, Brian J (IS)" <brian.kali...@ngc.com> wrote: > ** > > Dear List, > > > > We are a managed service provider with a central service desk that > supports our various customers (tenants). A request came up today where > they wanted a few support personnel to have the ability to create templates > for all customers and groups (for which they have access to). > > > > The template authoring group would be the Service Desk group under each > company and these few members would have Support Group Admin, this I am ok > with. Now, in order for these individuals to be able to select groups > other than the Service Desk group to be able to use the template, we would > have to give them Incident Config, which is something we are hesitant on > giving out to non ITSM admins. > > > > Has anyone else run into this before and have any suggestions? I do not > want to go the route of adding them to ALL groups and giving them Support > Group Admin in ALL groups to accomplish this. > > > > Regards, > > > _Brian > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
