Hi Dave, We had this issue previously on Solaris, where the license would not get accepted by the server.
This was resolved by stopping the server, deleting the .multilicense file and then re-starting the server. (.multilicense file gets re-created) For the life of me I can't recall where the .multilicense file is kept, but have a vague idea that it is in the /etc/<servername> directory. Hope this helps Jacques Andre Senior Software Engineer - BMC Remedy Development and Support Eskdale Road, Winnersh Triangle, Wokingham, Berkshire, RG41 5TS, United Kingdom [email protected] From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: 31 March 2014 15:53 To: [email protected] Subject: Re: Server ID changed? ** There is a difference between HostID and a ServerID. The WWW sounds like it is data that goes in the License Qualifier (probably something like MULTISERVER;ID=WWW00somevalue; ) Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Dave Barber Sent: Monday, March 31, 2014 9:31 AM To: [email protected]<mailto:[email protected]> Subject: Re: Server ID changed? ** That is interesting; the hostid returns 83bfa8bd. echo $((0x83bfa8bd)) returns a negative (-2084591427). One of our (functioning) 6.3 servers appears to have a server ID with a WWW prefix, not a numeric that I'm used to. On 31 March 2014 15:17, Walters, Mark <[email protected]<mailto:[email protected]>> wrote: ** Solaris servers use the decimal version of the hostid for licensing, not the MAC address. Check the output of; -bash-3.2$ hostid 842cbce6 -bash-3.2$ echo $((0x842cbce6)) 2217524454 Your license hosted should be the last number. Mark ** From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Dave Barber Sent: 31 March 2014 15:08 To: [email protected]<mailto:[email protected]> Subject: Re: Server ID changed? ** Teresa, I'll look into that; ifconfig shows 4 addresses, but I'm unaware of the correct sequencing. Hopefully we still have someone around who can amend the config. Regards Dave On 31 March 2014 14:55, teresa S Fannin <[email protected]<mailto:[email protected]>> wrote: ** Dave, We just had this problem. It has to do with the binding order of the NICs. We had to turn off a NIC and then restart Remedy so the correct mac address would be used. And then turn on the other NICs after that. We have had several restarts since then and the binding order seems to be correct now. Have to determine which NIC has the correct Mac address for your licenses. Teresa From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Dave Barber Sent: Monday, March 31, 2014 8:25 AM To: [email protected]<mailto:[email protected]> Subject: Re: Server ID changed? ** Hmmmm, surely there should be at least a value displayed in the AR System Server ID? Being blank implies something more than just a NIC change - some other hardware issue? On 31 March 2014 14:17, Dave Barber <[email protected]<mailto:[email protected]>> wrote: I thought it was something like that; I know we've had some changes on secondary NICs on some of our boxes, but this is legacy kit that I wouldn't think has changed. Sure that we have some people around who support the hardware, will ask them. Ta! On 31 March 2014 14:04, Rick Cook <[email protected]<mailto:[email protected]>> wrote: ** Server ID is based on the MAC address of the primary NIC. Any chance that changed? Rick On Mar 31, 2014 5:48 AM, "Dave Barber" <[email protected]<mailto:[email protected]>> wrote: ** We've got an old 6.3 server running on Solaris; after a restart this morning due to database issues, it is now coming back as unlicensed. The license keys are valid, but it appears as though the server has "forgotten" its server ID. In the licenses section of the admin tool, the AR System Server ID is blank. I've never experienced such an issue, any suggestions how to set it back to its prior (correct) value? Ta Dave Barber _ARSlist: "Where the Answers Are" and have been for 20 years_ This message contains information which may be confidential and/or privileged. Unless you are the intended recipient (or authorized to receive for the intended recipient), you may not read, use, copy or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail and delete the message and any attachment(s) thereto without retaining any copies. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
