Sapna, Have a flag field as part of the escalation set the flag to true. Make the run if qualification for the escalation run on flag equal false. That should ensure it only runs once. Otherwise, I'd just create an escalation, run it and then remove it manually.
Ben Cantatore Remedy Architect Bed Bath & Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 From: Sapna Motwani <[email protected]> To: [email protected], Date: 04/30/2014 11:58 PM Subject: Self-Terminating/disabling Escalation Sent by: "Action Request System discussion list(ARSList)" <[email protected]> Hello Experts, Please suggest is it possible to define a self-terminating escalation. I need to run an escalation just once, and then it should disable itself. I want to know is it possible to define an escalation which triggers some workflow to mark the calling parent escalation as disable. Any help would be highly appreciated. Regards, Sapna _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
