ITSM 764 sp2 Has anyone created/found a work around for having to author Incident templates at the support group level? Just checked version 8.1 and it is the same there.
Would like to be able to create templates and author them at the organization level. Thank you Frank Caruso _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
