Vivek, Issue has been fixed. arserver.exe file path having an issue and that exe also corrupted. we have copied the information from another server and pasted into error page.
Again, installer has been re runned. Finally, it worked. Thanks for your prompt response . Regards, Suresh Loganathan On May 19, 2014 4:30 PM, "Suresh Loganathan" <[email protected]> wrote: > ---------- Forwarded message ---------- > From: "Patil, Vivek" <[email protected]> > Date: May 19, 2014 3:10 PM > Subject: RE: ARS 8.1.01 upgrade failed > To: "Suresh Loganathan" <[email protected]> > Cc: "Ayinala, Sankar" <[email protected]> > > 1] Try this manually. > > 2] Stop AR . > > 3] Take backup of below files > > 4] Try to delete below files. > > > > Line 2983: Throwable=[java.io.FileNotFoundException: > d:\apps\bmc\ARSystem\arapi81_build001_win64.dll (The process cannot access > the file because it is being used by another process) > > > > Line 3005: LOG EVENT {Description=[Unable to deploy > 64-Bit signalling binaries for OS ],Detail=[Windows NT > (unknown)java.io.FileNotFoundException: > d:\apps\bmc\ARSystem\arapsignal81_build001.dll (The process cannot access > the file because it is being used by another process)]} > > > > Line 3008: Throwable=[java.io.FileNotFoundException: > d:\apps\bmc\ARSystem\arserver.exe (The process cannot access the file > because it is being used by another process) > > > > Thanks, > Vivek > > > > *From:* Patil, Vivek > *Sent:* Monday, May 19, 2014 3:07 PM > *To:* 'Suresh Loganathan' > *Cc:* Ayinala, Sankar > *Subject:* RE: ARS 8.1.01 upgrade failed > > > > This happens mostly when during restart , OLD process is still running > > > > Thanks, > Vivek > > > > *From:* Suresh Loganathan [mailto:[email protected]] > *Sent:* Monday, May 19, 2014 3:00 PM > *To:* Patil, Vivek > *Cc:* Ayinala, Sankar > *Subject:* RE: ARS 8.1.01 upgrade failed > > > > Vivek, > > Thanks for your valuable input. :) When I was installed that time only ARS > was running. Did the same, what you recommended. but, no luck. > > Information already posted to artist, before mail sent you. There is no > response ,still waiting the reply. > > Regards, > > Suresh Loganathan. > > On May 19, 2014 1:49 PM, "Patil, Vivek" <[email protected]> wrote: > > *Reason for failure :* > > THROWABLE EVENT {Description=[Failed to copy 64 bit AR Server binaries.]}, > > Throwable=[java.io.FileNotFoundException: > d:\apps\bmc\ARSystem\arapi81_build001_win64.dll (The process cannot access > the file because it is being used by another process) > > java.io.FileOutputStream.open(Native Method) > > > > *Steps :* > > 1] Check how many arserver process are running . > > 2] There should be one . > > 3] Check version of AR components in SHARE:Application Properties . > Nothing should be 8.1 > > 4] Restart upgrade without reverting DB. > > 5] During upgrade , check install logs when service restarts , then check > task manager. AR Server process should not stay in memory. > > > > *Note *: Please post the issues in ARSList or BMC Communities so that you > get faster response. Also other folks get the learn about solutions. > > > > Thanks, > Vivek > > > > *From:* Suresh Loganathan [mailto:[email protected]] > *Sent:* Monday, May 19, 2014 12:35 PM > *To:* Patil, Vivek > *Subject:* Re: ARS 8.1.01 upgrade failed > > > > Hi Vivek, > > > > Thanks for your swift response. Please find attached screen shot and log > file for more information. > > > > Waiting for your favorable reply. > > > > Regards, > > > > Suresh Loganathan. > > On Mon, May 19, 2014 at 9:42 AM, Patil, Vivek <[email protected]> wrote: > > Can you please post this queery with Zip All Logs collected using > Maintenance Tool ? > > > > > > Remedy Platform Customer > Engineering<https://communities.bmc.com/groups/remedy-platform-customer-engineering?et=watches.email.thread> > > > > Thanks, > Vivek > > > > *From:* Suresh Loganathan [mailto:[email protected]] > *Sent:* Sunday, May 18, 2014 10:10 PM > *To:* Patil, Vivek > > > *Subject:* Fwd: ARS 8.1.01 upgrade failed > > > > Hi Vivek , > > I have seen your input into RKM 8.1 issue. PFB. facing issues while > upgrading 8.1.01. Can you please help me to fix this issue. > > Regards, > > Suresh Loganathan. > > ---------- Forwarded message ---------- > From: "Suresh Loganathan" <[email protected]> > Date: May 17, 2014 6:04 PM > Subject: Fwd: ARS 8.1.01 upgrade failed > To: <[email protected]> > Cc: > > Hi Team, > > > > Recently, have updated the ARS 8.1.01 from 8.1.00. after the upgrade > getting below error. > > > > failed to install AR System server 8.1.01. > > > > PFA Logs for error description. kindly, share your input to fix this issue. > > > > > > > > Regards, > > > > Suresh Loganathan. > > > > -- > Sent from LG Phone. > > > > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
