Our environment:
ARS 8.1
ITSM 8.1
Oracle db
Atrium SSO 8.1
Three Mid-tier servers: 1 uses SSO, 1, no SSO, Crystal Report server – all
Mid-Tiers 8.1.01 SP1
<http://<SSO Mid-Tier Server>:8080/arsys/ is the link to the Mid-Tier that is
configured for using SSO.
A custom survey has been created; the email solicitation to the customer
includes this link, <http://<SSOMid-TierServer>:8080/arsys/forms/<ARS
Server>/ITM%3ASurvey/Outgoing/?&eid=$Survey ID$>. The Mid-Tier and ARS Server
names are fully qualified. Clicking the link, the Survey eventually opens and
works OK. The issue is in the response time to open the Survey form.
Here is the error in the debug.out log:
amXMLHandler:06/02/2014 01:23:01:399 PM EDT: Thread[http-8443-8,5,main]
ERROR: Error in getting URL from session
com.iplanet.dpro.session.SessionException: Service URL not found:session
at
com.iplanet.dpro.session.Session.getSessionServiceURL(Session.java:1332)
at
com.iplanet.dpro.session.Session.getSessionServiceURL(Session.java:1302)
at
com.sun.identity.authentication.server.AuthXMLHandler.processRequest(AuthXMLHandler.java:183)
at
com.sun.identity.authentication.server.AuthXMLHandler.process(AuthXMLHandler.java:148)
at
com.iplanet.services.comm.server.PLLRequestServlet.handleRequest(PLLRequestServlet.java:180)
at
com.iplanet.services.comm.server.PLLRequestServlet.doPost(PLLRequestServlet.java:134)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at
org.forgerock.openam.validation.ResponseValidationFilter.doFilter(ResponseValidationFilter.java:44)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at
com.sun.identity.setup.AMSetupFilter.doFilter(AMSetupFilter.java:91)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at
com.bmc.atrium.sso.console.server.filter.SecureFilter.doFilter(SecureFilter.java:32)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at
org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)
at
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at
org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)
at
org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
at
org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:722)
Caused by: com.iplanet.services.naming.URLNotFoundException: Service URL not
found:session
at
com.iplanet.services.naming.WebtopNaming.getServiceURL(WebtopNaming.java:473)
at
com.iplanet.services.naming.WebtopNaming.getServiceURL(WebtopNaming.java:295)
at
com.iplanet.dpro.session.Session.getSessionServiceURL(Session.java:1327)
... 29 more
Any ideas? Your assistance is greatly appreciated.
Thank you,
Sandra Hennigan
Remedy Developer
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