Hi,
There is a legacy here which might make it a little obscure.
But nowadays the AR Server uses threads (similar to Java) to compute things
parallel, and make parallel connections/calls to the database.
Each active queue has one ore more threads, and listen to different RPC
numbers, but except for Private queues you will only use RPC# 390601 (if I
remember right) and the transactions will be routed to the right queue.
In a normal system you have these queues (and each can have multiple threads):
- Fast (handles most single record operations like Submit and Modify of a
ticket)
- List (handles most multiple record operations like a Search or getting the
list of fields for a form)
- Admin (the core thread that also handles all admin operations from DevStudio)
- Escalation (performs the escalation searches and any resulting filter
operations on updated records)
- Private (private threads can be configured if you for example have an API
integration that should be separated from the normal queues. Either to give
priority access or to prevent it from bogging down the other queues servicing
normal users)
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Hello List,
>
> I wonder if anybody has any explanation to describe what does thread and
> queues mean in remedy?
>
> How they are related to each other? Is a thread similar to a concept of
> threads in Java?
>
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