Talent Service Integrity
These three words tell you why InfoPro should be your employer of choice.
We believe that our people are the reason for our success, and we back this up
with a total commitment to the professional and personal success of each and
every one of our employees, from entry-level personnel to seasoned experts
across all disciplines and business lines. Our compensation and benefits
programs are in an elite class in the industry!
InfoPro is seeking a Remedy Developer to support our government customer in
Falls Church, VA.
(This is a full-time position that offers benefits, not open to 1099 or
corp-to-corp.)
The candidate selected for this position will directly support our client’s
Program Division’s Remedy project. The project involves analysis, process
management support, and the development of Remedy solutions using ITSM 6.0
applications, ARS 7.6, and future migration of Remedy v7.6.04 to the BMC Remedy
ITSM suite Version 8 or higher. The ideal candidate demonstrates the ability
to identify, assess, and articulate various implementation options and
techniques during project planning, development, and implementation activities.
Candidate must demonstrate the ability to recommend, and ultimately implement,
the successful and cohesive completion of assigned projects. This activity will
require enough technical and business process exposure to properly articulate
the appropriate approach, risk and issues on assigned projects.
Duties and Responsibilities
• Responsible for successfully developing project customizations and
support implementations requiring integration with technical teams across
organizations.
• Application development, implementation and maintenance
• System and infrastructure architecture and design
• Provide ITIL expertise and guidance to assist in establishing Help
Desk, Asset Management, Service Request, and Work Order processes.
• Build test cases, document developer guides, training guides, quick
reference guides, user guides, support guides etc.
• Support Remedy administration and project management tasks as required
• Development, analysis, management, and maintenance of functional
requirements and translation to technical system requirements
• Technical writing and documentation management support
Required Skills
Minimum of 10 years general IT experience to include 2 years Remedy development
experience on versions 7.5 and beyond.
Experience with BMC ITSM v7.6.04 components, modules, and related skills:
• Experience with the installation and configuration ARS and ITSM in UNIX
environment (preferably LINUX)
• CMDB 2.1 experience; should be able to create and customize classes as
well as understand the CDM and its relationships
• Configuration and customization of the Asset Management Module
• Configuration of the Service Request Module (SRM)
• Configuration of the Work Order Console
• Configuration and customization of the Service Desk: Incident Module
• Configuration of the Service Level Management (SLM) module
• Configuring and defining Foundation Data
• Development via the BMC Developer Studio and knowledge of overlays
• Experience with WebLogic
• Comfortable working in an Oracle database; at least 2 years of Oracle
experience
• Familiarity with data loading tools such Atrium Integration Engine and
Atrium Integrator
• Experience with Remedy in both a developer and administrator capacity
• ITIL v3 Foundation Certification with 2 years+ experience ITIL and
process engineering
• Knowledge of Active Directory, Authentication
• Experience configuring server hardware and software
• Experience creating system requirements and designing documents
• Experience across all phases of full system development life cycle and
subsequent maintenance activities
• Strong commitment to accomplishing the mission
• Ability to work in a high pressure environment, meet deadlines, and
simultaneously develop, deploy, and coordinate multiple projects
• Excellent interpersonal skills and demonstrated ability to work well in
a team environment, collaborate with various people and organizations in an
effort to develop win/win results
• Excellent negotiating skills and the ability to manage expectations
• Excellent communication skills – both verbal and written
• Excellent level of proficiency and understanding of information
technology and the linkage between business processes, people and systems
• Excellent business acumen across multiple functional areas/processes
• Excellent participation with the IT and business management teams to
develop and measure project evaluation criteria and return on investment
• Excellent command of MS Office Suite and solid command of MS Project
and MS Visio
Proven Analytical Capabilities
• Demonstrated experience in analytical competencies
• Demonstrated experience in full life-cycle implementations
• Demonstrated experience in conducting working sessions for requirements
gathering
• Demonstrated experience in developing technical options and
recommendations
• Demonstrated ability to see potential risks and identify acceptable
mitigation strategies
Desired Skills
• Experience working in a matrixed organization or with matrixed
reporting relationships
• Experience working in federal government contracting industry
• Formal SDLC experience, preferably with a Federal Agency
• Able to support various operating systems: Windows, Unix, and Linux
• Able to support VM technologies
• Knowledge of PIV credentialing
• Experience working with high availability systems
• Experience working with Dimensions for software configuration
management a plus
• Experience working with database administration and BIRT/Crystal
Reports/Business Objects highly desirable
• BMC certifications and course work not required but a plus
• Prior migration experience to Remedy 7.6 from a version before 7.5 a
plus
Educational Requirements
• Bachelor’s Degree or equivalent years of experience
• Master’s Degree desired
Government Eligibility Requirements
Candidate selected must be a U.S. Citizen per contractual requirements. Must be
able to obtain and maintain government eligibility requirements and must meet
U.S. Citizenship requirements.
We offer excellent compensation packages including salary commensurate with
experience and benefits to meet your needs. This and all positions at InfoPro
require the candidate to prove eligibility to work in the United States within
3 days of being employed.
InfoPro is an Equal Opportunity Employer M/F/D/V.
Please send your resume to Jewel at [email protected].
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