Hello tipton, yes this could be possible, but through customization.
I have below idea in mind: For incidents, You can relate the question of headset or any other CI, to some field on HPD:Help Desk form. (Preferebly create a custom field and exposed this in SRMS field mappings using Define Application Field configuration) Incidents store their relationships information in HPD:Associations form on basis on Incident ID and CI form name and its ReconID. You need to write a filter on HPD:HelpDesk on submit, which would check the field on HPD:Help Desk form mapped in above for its content. If it has value of the required CI, you have to push the required mandatory fields on HPD:Associations to create relationships. HTH. let me know. On Thu, Jun 19, 2014 at 11:19 PM, Tipton, Matthew S. <[email protected]> wrote: > We would love to be able to automate the relating of CIs to one another as > part of the fulfillment of a Service Request. This could occur in Work > Order or Change. > > > > Example . We have an SRD to request a desktop phone. > > > > IF use chooses option for headset the headset CI instance would be auto > related to the desktop phone CI after the initial step of auto relating the > desktop phone CI to the requester. > > > > Anyone know how or have tips. > > > > thanks. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Regards, Onkar Shinde Senior Software Engineer Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Telephone: +91-20-6632-1000 Mobile: +91-7709008719 Email: [email protected] Web: www.vyomlabs.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
