Hi Guys, We have a requirement to configure a service target goal as the end of the Next Business day. So when a call is logged the target fix time should be the end of the next business day.
The Service Targets seem geared to a set amount of time and I cannot see a way of doing this except maybe using the Target Date field on the incident form. This is the first time I have come across this but I thought it would have been quite a common requirement. Has anyone done this before or any ideas how this can be done? Thanks Tony _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
