We are experiencing the same thing in our 7.5 environment running an 8.1 Mid Tier and have an active ticket open with BMC's Subject Matter Experts to try to determine what the issue is.
We even eliminated the loadbalancer from the equation and the issue was still occurring. If you have your users connect directly to the Mid Tier and circumvent the loadbalancer do they still have the issues? Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com> Interpublic Group 6825 Pine Street, Omaha, NE 68106 "Talent is a Gift; But Character is a Choice." -Matt Grotewold- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, July 8, 2014 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 9201 - Session is invalid or has timed out ** There's a small chance that 8.1 may have some issues around F5 loadbalancer. A friend of mine (Sabyson Fernandes who writes to this list at times) has a similar issue on F5 and had me post a similar email on his behalf to the list last week. I went through his checklist of his setup and it looks like he hasn't missed anything. Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, July 08, 2014 1:28 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARERR 9201 - Session is invalid or has timed out ** Just FYI Heather....I typically like to have the error message in addition to the error # so I don't hafta go look that up :) 9201 Error Session is invalid or has timed out. Please reload page to log in again. Your session is no longer available because either the session is invalid, the session timed-out, or no session data was retrieved. Log in again to continue. Now...the best way to troubleshoot this from my understanding would be to talk to your load balancing folks, have them check their logs and find out if hosts are being swapped to other web nodes, and why. On Tue, Jul 8, 2014 at 11:09 AM, Hutcheson, Heather <heather.hutche...@ga.com<mailto:heather.hutche...@ga.com>> wrote: ** Good morning all, We have recently run into a TON of ARERR 9201 errors in our load balanced environment. We were using MT 7.6.04 SP4 but just upgraded to MT 8.1.01 SP1 hoping it would resolve these issues. Unfortunately, these errors have not gone away. We have a sticky session enabled for the mid tier, load balancing in all environments with no session timeout. Here are our server setting for the 2 Mid Tiers: Definition Change Check Interval (Seconds) = 3600 Session Timeout (Minutes) = 90 License Release Timeout (Seconds) = 60 Connection Pool Settings: Connection Timeout (Minutes) = 0 Process Timeout (seconds) = 5 Floating License Timeout (hours) = 2 Currency Ratio Cache Refresh Interval (Minutes) / Client Refresh Interval = 60 External authentication server timeout (seconds) / RPC = 40 Any feedback would be greatly appreciated. Thank you, Heather Hutcheson General Atomics | Information Technology 3550 General Atomics Ct. San Diego, CA 92121 heather.hutche...@ga.com<mailto:heather.hutche...@ga.com> PH: (858) 455-3366<tel:%28858%29%20455-3366> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
