Roger, For your questions:
1. For changes to OOB modules done in Best Practices mode what happens to those changes during an upgrade to 8.1. Are they preserved or do they need to be recreated? If you have things in the overlay layer (Best Practices mode), no custom object or overlay in that layer will be changed. All the definitions will remain in place and be present after the upgrade. Well, there is one exception.... If the underlying definition is deleted, overlays on that definition are deleted as well. So, in the case of a field or form or piece of workflow being deleted, any overlay on that is deleted. This in general is not an issue as if that item is gone, your overlay is not really meaningful, but there are always exceptions -- like the fact that Approval Central deleted and recreated the console form rather than an upgrade in place like they were supposed to... but that has been fixed in the installer and was simply an error where the rules were not followed by the development team. So, things in that layer remain. This does not mean that you don't have to look at things to see that what is in the overlay layer does not have issues with or conflict with things that are changed. But, the changes you made are there to allow you to fix them if needed. 2. I have the same question as above for changes made in Base Development mode. Of course you will not have made any changes in the Base layer so there is no real issue here.... What happens is that they are Deleted/overwritten and they are gone. You should assume that NOTHING that you have changed in Base is preserved. NOTE: I mean nothing changed by YOU. If BMC made the change -- like through SLM or Approval creating filters or CMDB changing definitions, those are all preserved as they are changed by configuration within those applications and then put into and preserved in base mode. Those are all retained. But, any change you made to a definition will be overwritten. 3. Does anyone have a list of processes or gotchas for upgrade the CMDB? From 7.6.04 to 8.1, the upgrade of the CMDB itself is pretty straight-forward. There are no significant changes to the class model or to the interfaces. HOWEVER, when you upgrade the ITSM application, you will generate a significant change to the CMDB. About 100 attributes are removed from the CDMB and put into a new Asset table named AST:Attributes. This is part of the ITSM upgrade rather than the CMDB upgrade although it does make significant changes to the CMDB. So, there is some extra time involved here but it should be an automatic process. The biggest issue with this change are potential impacts on any customizations in Asset or any integrations that loaded lifecycle data into the attributes that are now moving out of the CMDB. I hope this helps, Doug Mueller -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Roger Nall Sent: Monday, July 14, 2014 3:07 PM To: [email protected] Subject: CMDB and Remedy 8.1 Upgrade Greetings everyone. It has been way to long but hopefully I am back for a while. I have a chance at a position in North Texas. This position will be upgrading a 7.6.4 system to 8.1. The system is mostly custom but also includes the Asset Management module and CMDB. As someone who has only worked on 100% custom systems this could present a problem. Here are my questions: 1. For changes to OOB modules done in Best Practices mode what happens to those changes during an upgrade to 8.1. Are they preserved or do they need to be recreated? 2. I have the same question as above for changes made in Base Development mode. 3. Does anyone have a list of processes or gotchas for upgrade the CMDB? Any assistance will be greatly appreciated. Thanks, Roger Nall _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
