I’m on 8.1 and there’s nothing out of the box to solve your problem that I am aware of. However, group emails have a separate format so would it be helpful to include the group name in those? A person should know whether or not they are a part of the support group.
Barring that, I’d think that you could write some filters to determine if the person is the original approver or a member of the support group and if not, alter the email message. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ilmer Sent: Monday, July 21, 2014 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: Alternate approval's email ** Thank you Shawn, it is a good solution for the one approver. However if request should be approved by one person from the list (member of the approver group) and some of people have an alternates it would not work. We just want to indicate on the “alternate approver” email that it is an “alternate”. This is remedy 7.5 yet. If there are some option on 8.x I can just postpone this implementation. Thanks. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, July 21, 2014 2:51 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Alternate approval's email ** We put the approver’s name in the subject line, so it reads like, “CRQ123456789 requires approval from $Full Name$” Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ilmer Sent: Monday, July 21, 2014 12:54 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Alternate approval's email ** Hello List My users asking to have indicator on the emails which remedy sends to approvers and alternate approvers in order to distinguish them. It certainly will be beneficial if alternate approver’s email indicate that this is the email to approve on behalf of the other person. Any recommendations? Thank you, Mike _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<https://urldefense.proofpoint.com/v1/url?u=http://www.energytransfer.com/mail_disclaimer.aspx&k=%2FJMyfAnQZOhZ4dnr8BYv6w%3D%3D%0A&r=0g3DwCv7QBtirujWOT3oLINekYrWTmhOxEWBBzo2Wbc%3D%0A&m=7nYfV5l6Xc8VGqkjcdsmu4EoLsfvSdWJyXwm3Xjyh08%3D%0A&s=2dea17f5e4e1792a01b1b434dd84950265d8289e01f25e298dcd7428ce242492>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
