i used the email adapter once to connect remedy with AO. every time an incident is created on remedy side and email is triggered so AO start a process
2014-07-25 1:11 GMT-05:00 Abhishek Anand <[email protected]>: > Hi Experts, > > PFB the exact requirement:- > > We have a requirement where AO lies in between Remedy and a Third Party > Application which can publish and consume Rest web service. > > Remedy--> AO--> Third Party Tool. > > 1. A Record gets created in a remedy form. > > 2. AO polls the form and check for new records based on certain criteria. > > 3. AO retrieves the necessary information and push it to Third Party > Application. > > 4. AO writes the response from ThirdParty application to some fields in > remedy form. > > Thridparty Tool--> AO--> Remedy > > 1. Third Party will call AO webservice that supports REST request. > > 2. AO will then call remedy web service (in SOAP) and create records in > another remedy form. > > > These are the high level flow for the exact requirement. > > -- > > > Regards, > Abhishek Anand > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
