ITSM 764 sp2 End users want to be able to track detailed time on work spent resolving issues. What ITSM provides OOTB on the incident form does not work as it does not allow users to categorize time spent on items such as travel, waiting for parts, diagnosis, weather delays, etc. They would like to track this for scheduled and unscheduled events against assets. I know there is an outage tab on each asset form and I could add a way to add work line items to track time details. I could also see adding a similar feature to the incident/work order form where users could detail time spent on a request.
Anyone have thoughts on how/where to handle this type of request? Maybe there is something else in ITSM that would allow this type of time detail to be tracked? Thank you Frank _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
