Hi folks, I have added a new status reason to be associated with the "Resolved" status on incident requests. The entry shows up, but when saving an incident with this selection, it triggers ARERR 1291220 "The Status Reason" field requires a value when ....
We are using the classic view with Remedy 7.6.04. I have added the entry into the HPD:Help Desk form, as well as to the SYS:Status Reason Menu Items form, with ID matching the Selection Code. I wondered, after receiving the error message, if I was supposed to do something on the HPD:Help Desk Classic form, as well; my efforts to add an entry to the "Status_Reason_Hidden" field were fruitless; after creating an overlay of the field, the Add button was still greyed out. Your assistance with this matter would be greatly appreciated. Thank you, Susan Champagne **************************************************************** The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
