Mark: IIRC, if an email address is set into the From: field on the AR System Email Messages form, then the system will leave it unchanged. If this is still true (it's been a few years since I had this same requirement), then all you need is some filters on form to set the field based on your use cases.
HTH, --Phil ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] On Behalf Of Brittain, Mark [[email protected]] Sent: Wednesday, August 20, 2014 10:44 To: [email protected] Subject: ITSM 7.6 Email From ** Hi All, Is there a way to configure multiple FROM addresses? I have the requirement to use different FROM addresses depending on the customer and the situation. As far as I can tell there are two filters used by the Notification Engine to send outgoing emails. This seems to leave me with the option of only having one FROM address configured either in the filter or defaulting to the mailbox. I am hoping that I can configure the FROM as custom or default depending on the customer and/or situation. Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. – A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315.634.9337 Mobile: 315.882.5360 [cid:[email protected]] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
