What-if re-open a closed ticket insisted by customer as the symbol re-occurred.
A bit of from the headline. Any suggested on rollback the status. Or any gotcha? Please be advised, many thanks // Omega LiPO -----Original Message----- From: "Rick Cook" <[email protected]> Sent: 11/9/2014 21:47 To: "[email protected]" <[email protected]> Subject: Re: Resolved Tickets ** Yes. Rick Cook On Thu, Sep 11, 2014 at 6:36 AM, Roger Nall <[email protected]> wrote: ** For all of you working with ITSM Remedy, can a Resolved ticket be re-opened? Thanks, Roger A Nall _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
