All, Got a fun one for you:
Using the ITSM Support Group form we've disabled group notifications on all our support groups. (There's a reason but not worth going into here) The problem with doing this is if I ever want to allow a group notification in some small section of an ITSM application, say non-approval notifications (NANs) inside of a change request, I have to override this setting. I've been attempting to do my own homework but I'm stumped and not sure where to find the info I need. Here's my issue: I know that eventually everything gets passed to the form NTE:SYS-NT Process Control. On this form there are two fields I assume are important but I don't know the difference between them. 1. Disable Group Notifications (radio buttons Yes\No) 2. Group Notifications (drop down box Yes\No) I'm guessing that these tell the system whether or not to allow group notifications to go onto the final stage (NTE:SYS-Group). I'm also guessing that the aforementioned Support Group form passes the Group Notifications Disabling to NTE:SYS-NT Process Control. What I cannot figure out is how to force the system to reprioritize things when a NAN needs to be sent to a group. The filter APR:NAN:NotifyGroup_820`! passes the notification information on to the Process Control form and I can specify changing the two fields mentioned above, but the notification still doesn't go out. Again, I'm guessing that's because something else is superseding what APR:NAN:NotifyGroup_820`! passes to the Control Process form. Anyone got some insight into what the difference in the two fields mentioned above might be, or how I might override (only during NANs) the global setting for disabling group notifications? Cheers, -Doug Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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