Rick, That is exactly how is was explained to me. And yes, they had to tell me about three times, because I kept getting them confused due the naming.
Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Wednesday, October 08, 2014 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** I believe Tim is correct but the names that BMC chose may be causing confusion. Feel free to correct me if I am wrong but Smart IT is the new interface released for agents working Incidents and Work Orders (focused on Tier 1 roles for now if I am not mistaken) and is included in the ITSM suite at no additional cost. My IT on the other hand is the end-user facing solution that has been out for quite some time as a sort of SRM front-end and is licensed separately at additional cost. I think that with the names so similar it is too easy for people to get them confused with each other right now (but I am sure that will change rather quickly). -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Tuesday, October 07, 2014 7:20 PM To: arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** It’s my understanding (from my Acct. Exec), that SmartIT is a free add-on which is compatible back to ITSM 7.6.04 SP2….. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Tuesday, October 07, 2014 9:10 PM To: arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** I like it, it appears cool. however... it costs extra. Unless I am wrong.. I think personally it should just come with the product, and it helps with the compatition - SNOW.... My opinion On Tue, Oct 7, 2014 at 3:19 PM, Mueller, Doug <doug_muel...@bmc.com> wrote: ** BMC and the Remedy ITSM team are pleased to announce our next generation Remedy IT Service Management experience, Remedy with Smart IT <http://www.bmc.com/it-solutions/remedy-smart-it.html> . Smart IT provides Remedy users an entirely new experience! An experience that is intelligent, mobile and beautiful. Intelligent Interactions: More insight, less effort. Formless interactions and data-driven insights make for a more productive and knowledgeable staff. Beautiful Experience: More functionality. Fewer clicks. Faster learning and higher user adoption provide better customer satisfaction with a modern user experience. Mobile First: Same service desk, any device. Get responsive service delivery from anywhere. Always up to date with instant access even while remote. Collaborative Knowledge: Real-time, every time. Embrace a new paradigm where knowledge is enabled not only by articles, but through instant service desk collaboration. To read more information on how to get started with Remedy with Smart IT follow this link <https://docs.bmc.com/docs/display/public/itsm81/BMC+Remedy+with+Smart+IT+1.0> . The Remedy ITSM team is excited to be a major part of this year’s BMC Engage user conference. We understand that not everyone can join us in-person at Engage. However, you can still learn about Smart IT from the comfort of your own desk or home as we bring the Remedy @ Engage experience to you via live streaming video. Key members of the Remedy team, including Robin Purohit - ITSM President, will host a special, live session at noon EST on October 15th introducing Remedy with Smart IT. Register here to join the BMC Remedy team <http://www.bmc.com/forms/ITSM-Remedy-SmartITVideoLaunch-Engage-Oct15.html> as we celebrate the release of this fantastic new Remedy experience that provides every customer a smarter service desk. Although this particular announcement is focused on the packaged applications, there is a lot going on with the platform as well. All of the work that is being done to enable the new Smart IT approach is being done within the platform and will therefore be available for anyone doing customizations or building custom applications. All changes in the AR System or mid-tier will be available in an upcoming release. And work is under way to further expand access to the mobile interfaces that are being introduced. There will be a number of discussions at Engage around some of the new capabilities both short and longer term that are coming to the platform that enable the Smart IT improvements and that will be available for custom builds and customization/extension of the applications as needed. There are some pretty interesting things coming in the next couple of releases to assist with customizations and significantly simplifying merging your changes with ones that BMC is making and with adding capabilities to make your custom application that much more powerful. Regards, BMC & Remedy Teams _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
