If memory serves me well,
This is related to RBE - Rule Based Engine. It can potentially create and update SRM, WO, HPD, CHG and PBM. This is creating or updating the ticket based on input email and not related to email engine itself. If you are not aware of the OOB feature, more likely you are not using it. -Raj ________________________________ From: Rick Phillips-2 [via ARS (Action Request System)] <[email protected]> Sent: Thursday, October 23, 2014 7:38 AM To: Hiremath, Raj Subject: what does html2text do? That's as in REMEDY.ARF.HTML2TEXT, so I know that it's a filter plugin, but if the server can't connect to this plugin, what functionality can I expect to have lost? Thanks, rp _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ________________________________ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1.n7.nabble.com/what-does-html2text-do-tp119520.html To start a new topic under ARS (Action Request System), email [email protected] To unsubscribe from ARS (Action Request System), click here<http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_code&node=2&code=UmFqYXNoZWtoYXJfSGlyZW1hdGhAYm1jLmNvbXwyfC0xNDIxMzkxMzE0>. NAML<http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml> ----- -rAJ -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/what-does-html2text-do-tp119520p119522.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
