I think the real question is does the version support IE in non-compatibility mode? Remedy Mid-tier and IE 11 has not been a good union from my experience.
Jim Coryat Sr. Software Engineer x34655 From: LJ LongWing [mailto:[email protected]] Sent: Thursday, October 30, 2014 6:03 PM Subject: Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect ** I haven't investigated this thoroughly, but, I think it would be worth the effort to work with your desktop team. It is my understanding that compatibility mode is significantly slower than non, and that is the primary reason that the message was instituted. On Oct 30, 2014 5:44 PM, "Jason Miller" <[email protected]<mailto:[email protected]>> wrote: ** Hi Shawn, Did you get anywhere with this? We just upgrade our dev and QA to SP2 and are now seeing this (annoying) message. Our browser it highly managed and I really don't want to have to include our desktop team in order to update to SP2. I am not going to put SP2 in production without getting rid of this message though. Thanks, Jason On Wed, Oct 8, 2014 at 7:11 AM, Pierson, Shawn <[email protected]<mailto:[email protected]>> wrote: ** It looks like we found a defect in the combination of ARS and Mid-Tier 8.1.2. It is happening with both IE9 and IE11. What happened is that after upgrading the mid-tier, we started seeing this warning at the top of the screen: IE is running in Compatibility View. Please remove Mid-tier URL from either IE Compatibility View Settings or Registry location. (ARWARN 9429) This is completely useless, because it’s not like the Remedy team or our users have any say over whether we run things in compatibility mode or not, so we added 9429 to our Suppress-warnings: list in ar.cfg. This worked great until we also upgraded the application server. Now either Suppress-warnings doesn’t work or this specific error is impossible to disable. We’re working with BMC support and they’ve been responding quickly, but it appears they don’t understand the reason we don’t want that error on the top of every single screen. Unfortunately, if we can’t find a way to disable this, we’re going to be unable to upgrade. Hopefully BMC recognizes the error of their ways and releases a hotfix soon. Do any of you have any ideas of how to suppress that message in the meantime? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
