[snarky comment deleted] Overlays are good. They will make an upgrade easier. They will make patching easier. I call BS on this!
I have spent the last 5 weeks with BMC support and all the problems seem to go back to having overlays and custom fields. The CMDB patch kept failing. This was 4 weeks. Now one week of ITSM failing. My last communication from BMC had this as the last line: "It seems that some of the form is overlaid and the name "Default Administrator View" has been provided to the view or the field. We need to find out that Overlaid object and remove that overlay." Default Administrator View is the name BMC gave it! How is it I can take a .def file from an installer and load it manually and it goes through (after renaming the "Default Administrator View" to "Default Administratar View") and then run the installer and it still comes back with the forms having the same name? The patch fails and we start all over again. Each time we have done this, it takes at a minimum an hour. Is there an easier way to do this? Thank goodness I had a VM made and this is not my production system. There is probably some special installer that BMC has in their pocket that they pull out when you finally break down and call in their professional services. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
