I have 8.1 installed on my new test/prod server and the email engine starts,
but it does not authenticate.
I have checked the user name and password in the service and it still won't
authenticate.
I have looked in the "normal" areas.
Config.properties
Ar.cfg
Armonitor.cfg
emaildaemon.properties
And found nothing out of the ordinary. I made sure everything matched what is
in my current (working) emaildaemon.properties file matched in the non-working
one.
This is the content of my mail logs:
STOUT.log
Checking connection to server: REMEDYAPP1.mh.org ...
ERROR (623): Authentication failed;
Cannot connect.
Checking connection to server: REMEDYAPP1.mh.org ...
Cannot connect.
STDERR.log
ERROR (623): Authentication failed;
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.verifyStatus(Unknown
Source)
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.a(Unknown Source)
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(Unknown Source)
at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source)
at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
at
com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser(EmailUtil.java:1299)
at
com.bmc.arsys.emaildaemon.LoggingModule.setUserInfo(LoggingModule.java:767)
at
com.bmc.arsys.emaildaemon.EmailDaemon.startLoggingModule(EmailDaemon.java:125)
at com.bmc.arsys.emaildaemon.EmailDaemon.<init>(EmailDaemon.java:96)
at
com.bmc.arsys.emaildaemon.EmailDaemon.newInstance(EmailDaemon.java:161)
at
com.bmc.arsys.emaildaemon.EmailDaemon.startMonitor(EmailDaemon.java:903)
at
com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:609)
at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:324)
ERROR (623): Authentication failed;
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.verifyStatus(Unknown
Source)
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.a(Unknown Source)
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(Unknown Source)
at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source)
at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
at com.bmc.arsys.api.ARServerUser.login(Unknown Source)
at
com.bmc.arsys.emaildaemon.MonitorModule.checkServer(MonitorModule.java:307)
at com.bmc.arsys.emaildaemon.MonitorModule.doWork(MonitorModule.java:99)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)
at com.bmc.arsys.emaildaemon.MonitorModule.run(MonitorModule.java:26)
at java.lang.Thread.run(Unknown Source)
ERROR (623): Authentication failed;
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.verifyStatus(Unknown
Source)
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.a(Unknown Source)
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(Unknown Source)
at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source)
at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
at
com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser(EmailUtil.java:1299)
at
com.bmc.arsys.emaildaemon.EmailDaemon.setUserInfo(EmailDaemon.java:947)
at
com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:619)
at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:324)
Nov 26, 2014 10:24:06 AM com.bmc.arsys.emaildaemon.LoggingModule doWork
SEVERE: Authentication failed
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
