Not sure I understand why that wouldn't work. Setting a support group to "Offline" doesn't alter the visibility of Incidents that are already assigned to that group. So, those incidents should still be visible in the IM Console, and searchable. I does however, prevent that support group from being selected for assignment - Which is what it sounded like you end goal was?
Leonard Neely From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brian Goralczyk Sent: Tuesday, December 23, 2014 12:41 PM To: [email protected] Subject: Re: ITSM Support Groups ** Leonard, Thanks for the definition. I am looking more from a functional level. I am hoping someone knows a trick to allowing a support group to finish up the open tickets they have but not allow any more tickets to be assigned to the support group. Brian Goralczyk Phone 574-643-1144 Email [email protected]<mailto:[email protected]> On Tue, Dec 23, 2014 at 3:02 PM, Neely, Leonard <[email protected]<mailto:[email protected]>> wrote: ** Brian, I'm pretty sure that this has not changed in 8.1, but in 7.6, the Config guide says: Obsolete - Record is no longer used but it is kept in the system for reference. The record should not be deleted. It is no longer available for selection. Offline - Record has been taken out of Enabled status for a period of time with the intent of enabling it again in the future. The record is no longer available for selection. HTH Leonard Neely From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Brian Goralczyk Sent: Tuesday, December 23, 2014 11:39 AM To: [email protected]<mailto:[email protected]> Subject: ITSM Support Groups ** What is the difference between obsolete and offline in ITSM 8.1? I need to allow the tickets assigned to the group to be completed without allowing any more tickets to be assigned to the group. Any suggestions? Thanks everyone that is still stuck working this week. :-) Brian Goralczyk Phone 574-643-1144<tel:574-643-1144> Email [email protected]<mailto:[email protected]> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
