Hi Joe, As Knowledge Management is based on the KCS Standard (Methodology and documented set of practises), BMC and SNOW both use the documented Status Flow for this Standard and therefore there are a number of tools that will exhibit the same Status lifecycle.
http://library.serviceinnovation.org/KCS_Practices_Guide/030/040/010/030#Sta te_Transitions _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 08 January 2015 23:37 To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** I'm not overly impressed by the development capability of SNow as of now at least. You got to go all over the place just to create a form and add fields and give it permissions. And I see no ability to even index fields you have created. I have heard that you need to call tech support to create an index which is ridiculous. I heard it would be added to the next release. They are already a few versions down the road and do not have something as trivial as that. The other thing that strikes me about their interface is that users would need to go through some intensive training just to use the tool. Not a lot of it is intuitive. I attended a 3 days fundamental training course online and not much that wowed me apart from that they have a very friendly training crew. But maybe it is just that I'm so new to the interface it may take a while to grow on me. The index thing though is ridiculous. Joe _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Thursday, January 08, 2015 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... I !<3 RKM Any hopes it gets revamped soon? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 08, 2015 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** They also have enough exBMCers. They built it once, go to next place and build it again (ideally better because they learned from the first time around). Jason On Thu, Jan 8, 2015 at 10:32 AM, Tanner, Doug <doug.tan...@compass-usa.com> wrote: ** They all do it, anyone remember Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 08, 2015 12:21 PM To: arslist@ARSLIST.ORG Subject: OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn't help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: "Where the Answers Are" and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx <https://urldefense.proofpoint.com/v2/url?u=http-3A__compass-2Dusa.com_Pages _Disclaimer.aspx&d=AwMFaQ&c=jPeYnCWs4C2yfrLNmdUWFQ&r=8S4PwC_PU4Zrhf0I-QKdBAp CVXq7qcpID-QxJedHlNk&m=uUdiwLK1070ylmgRAQZ4P2YueOgr9QJ3zQI0k2x-Nic&s=TOkUNio skDwxFd565e0Hed3QpEp19ViG1bWVUo_x5TY&e=> . _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
