If you have sql turned on, weekday does that show? On Jan 19, 2015 12:30 AM, "BradRemedy" <[email protected]> wrote:
> ** > Hi Guys > > We have a remedy 8.1 installation with full ITSM and SRM and this morning > we have a problem where the remedy application service is not starting. The > Service sits in a "Starting" status and the memory consumption of > arserver.exe sits at 390mb and wont go any higher. > > I turned on some logging on the server start up and in the log file > (arstartup_6392.log) it appears to be hanging on the "Loading field mapping > information". There is no error in the arerror.log file which is adding to > the confusion. > > The arstartup log file has the following entries: > > *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Server version > = 8.1.02 201408260235* > *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Enabling Low > Fragmentation Heap succeeded* > *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> InstallDir = > C:\Program Files\BMC Software\ARSystem* > *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Set up thread > control block with key = 0* > *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Initialize > thread local storage block* > *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Initialize > multiple-byte environment* > *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> LocalLanguage = > ENS* > *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> ViewDir = en* > *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Initialize > License library* > *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> LicenseFilename > = C:\Program Files\Common Files\AR > System\Licenses\RemedyAppServer\arsystem.lic* > *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Initialize > Language setting and locale* > *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Initialize the > Decimal Math library* > *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Open shared > catalog* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Create Mutexes* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Load encryption > shared library* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Load encryption > static functions* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize > default configuration information* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize > parse environment* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize date > time information* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize > ApiGuidMap* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize > notification strings* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize RPC > queue type strings* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize > filter strings* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize > escalation strings* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Load system > configuration file* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> > arsCodeSet=windows-1252[0] arDbCodeSet=windows-1252[0]* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize > pending lists* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Create cache > read write lock* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Create full > text status read write lock* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Create modified > date field Id List lock* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize fork > proxy* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize user > cache* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Open log files* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize XML > parser* > *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Load AR > Extensions* > *Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Initialize > process communication mechanism* > *Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Initialize > thread list* > *Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Check multiple > servers* > *Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Initialize dead > thread list* > *Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Initialize > timed calls* > *Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> > CreateRPCQueue(min=1, max=1, rpc=390600)* > *Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Await cache > ready ...* > *Mon Jan 19 2015 08:54:39.9550 <Startup> <TID: 0000001020> Check licensing* > *Mon Jan 19 2015 08:54:40.0010 <Startup> <TID: 0000001020> > InitializeServerCache: PerformPreCachePatchDatabaseUpgrades End* > *Mon Jan 19 2015 08:54:40.0010 <Startup> <TID: 0000001020> > InitializeServerCache: LoadInitialSchemaInfo Begin* > *Mon Jan 19 2015 08:54:40.0010 <Startup> <TID: 0000001020> Loading group > list* > *Mon Jan 19 2015 08:54:40.0330 <Startup> <TID: 0000001020> Initialize > license pools* > *Mon Jan 19 2015 08:54:40.0330 <Startup> <TID: 0000001020> Loading schema > properties* > *Mon Jan 19 2015 08:54:40.2670 <Startup> <TID: 0000001020> Starting > preload threads* > *Mon Jan 19 2015 08:54:40.2820 <Startup> <TID: 0000001020> Loading list of > fields for all schemas* > *Mon Jan 19 2015 08:54:44.2130 <Startup> <TID: 0000001020> Loading > schema/group information* > *Mon Jan 19 2015 08:54:44.4470 <Startup> <TID: 0000001020> Loading schema > getlist/index/archive/audit information* > *Mon Jan 19 2015 08:54:45.1490 <Startup> <TID: 0000001020> Loading > schema/vui information* > *Mon Jan 19 2015 08:54:45.3370 <Startup> <TID: 0000001020> Loading field > mapping information* > > ************************************************************************* > > Anyone had this before? Appears that the field mapping information is > corrupt or running into a problem and I am not sure how best to move > forward with this. > > Any ideas would be appreciated > > Cheers > Brad > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
