Hi Jason, thanks for biting :-) :-) .....
I apologize if I offended some of you. It's just that I was so glad
that ARSmarts could be so useful to its users. Furthermore, I don't
have much details about what the customer did, unfortunately.
That being said, I would be glad to share with the community here some
detailed examples of how ARSmarts can help save time. As I do not work
deep in the bits and bytes anymore, I asked some of our users as well as
my colleagues to feed me with detailed examples. I will share them the
minute I receive them.
For my part, and from my higher level point of view, here is an example
of ARSmarts' added value:
I like to have .def files from the different environments
(Dev-Test-Prod) on a regular basis. This helps me to look back in the
past if necessary (it worked last week, it doesn't work today; what has
my team done the last two weeks; the customer says they did not touch
the code, but I doubt it, ....). Using ARSmarts, I can generate .def
files automatically, on a regular basis (daily, weekly depending of the
developments going on).
The key advantages:
- .def generated automatically, meaning unattended, even if I am not on site
- no limitation of size (ITSM 8 is no problem)
- no impact on server performance (so I can generate .def files even
from servers used 24x7)
- no ARSmarts license needed, so this is free of charge (and free is
good ;-) :-) )
How can you do that:
- download ARSmarts from our website
- install ARSmarts on any Windows computer (be certain that the computer
stays on at night if you schedule exports during night time)
- read the Appendix III in the ARSmarts User Guide so that you can
create a command file (we'll call it ExportRemedyDefs.txt)
- in the command file, specify the servers from which you want to export
the definitions, where to store the .def files, and other options
- open the Windows Scheduler, and schedule : arsmarts.exe -c
ExportRemetyDefs.txt -o outputfile.txt and other options if needed.
I always choose to include in the batch operation the decode of the .def
with ARSmarts and to save the file as ARSmarts Compiled File, so that I
can open them quickly (1 min vs 20 min).
Hope this meets your expectations. More detailed examples later
(hopefully beginning of next week).
Cheers,
Kaïs.
On 28/01/2015 08:58, Jason Miller wrote:
**
Ok Kaïs, you opened the door so I'll bite :)
The email doesn't say what functionality of ARSmarts helped save so
much time. I could easily say something like "it use to take 10
minutes for my car to get to the end of the block but now my car can
take me to the end of the block in 30 seconds;" that is now that I am
starting the engine vs. pushing it.
For a community of technical people I think the vagueness is almost
offensive. Give us some details. We still don't know what the
customer does with ARSmarts or what they find the most interesting.
Tell us more than some key quote snippets.
Jason
On Tue, Jan 27, 2015 at 7:43 AM, Support <supp...@arsmarts.com
<mailto:supp...@arsmarts.com>> wrote:
**
Hello List,
I was asking to a customer what they do with ARSmarts, what
functionality they find the most interesting, ..... and I would
like to share some of his answer with you :-) ...
"/... there was an issue in pilot testing. It took me maybe 2
minutes to find it with ARSmarts, while it would have been at
least half an hour with Dev Studio."
"//Using ARSmarts saves us untold hours. ARSmarts has simply
become vital to saving us time so we can do more."
/Don't hesitate to contact me if you also want to do more with
your time.... Or if your manager wants you to do more with your
time ;-) :-).
Cheers,
Kaïs.
kais.albas...@arsmarts.com <mailto:kais.albas...@arsmarts.com>
/
/
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