What error is the user getting? 9361 ? Also ... When updating a user I think the user cache only gets updated when one of the following changes (so your checkbox may not have updated it) Login Name, Password, License Type, Email Address, Default Notify mechanism
You could change their license type to read, save, refresh, and change it back to see if that user's record in the user_cache is updated -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 11:56 AM To: [email protected] Subject: Re: USER_CACHE Problems Hi, If you get ARERR 329, the user/password seems not to match. At least not to what is in the cache... You can use another program named arecache to add a new admin user that you can later use with arreload. Note that the -s option changed to/from -t at some point. I do not remember which version. Choose a Login Name and Request ID that does not exist. arcache -Ua -d -e 00001500 -n loginname -s server -g "1;" -l1 -p passwd If you are out of fixed licenses, you might need to delete a current Fixed user before you add the new one. arcache -Ud -d -e 0000000000000000x -s ServerName Finally try the arreload again. I also recall a bug with arreload together with the -d option. Try avoiding -d. I do not remember the exact version with this problem either... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. -----Original Message----- > I did bounce the Remedy system after the problem started. It didn't work > though.... I've been trying the following command: > > # ./arreload -a "[userid]" -p "[password]" -u "User" -s "[servername]" -f -d > > I get the following: > > Action Request System Reload Cache Manager Version 6.03.00 patch 016 > Remedy, a BMC Software company. > Copyright (c) 1991 - 2005 BMC Software, Inc. > All rights reserved. > Summary of command line arguments: > User form : User > Group form : > Admin user : [userid] > Update server: [servername] > Flush items from CURRENT server only > Verifying Admin access to 'source' server -- [servername] > FAILED! > Message not in catalog; Message number = 329 (ARERR 329) > [servername] > > > ARERR 329 : > > Invalid password or authentication string for an existing user > > The password you have specified for the user name is not recognized. The > problem can be > > either with the password or with the authentication string (if using NT > authentication, the > > authentication string is the NT domain) or both. Enter the password defined > for this user > > name to access the system as that user. > > I've used both Demo with a Fixed license and Admin privs. as well as my own > user id that also has admin privs. Am I missing something? > > > >-----Original Message----- > On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: > >> The logged in status for a user is only in memory (not stored in the >> database) so have you restarted the AR System? >> >> When using the arreload utility make sure to turn off the max number of >> records returned limit (if you have one set on the server) before running >> or you will only get that number of users loaded into the user_cache >> >> Fred >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Misi Mladoniczky >> Sent: Thursday, February 12, 2015 7:58 AM >> To: [email protected] >> Subject: Re: USER_CACHE Problems >> >> Hi, >> >> Have you tried the arreload-program? >> arreload -u User -f -a adminuser -p adminpassword >> >> The -f is supposed to flush the cache before reloading it. >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Warren R. Baltimore II >> Sent: Thursday, February 12, 2015 8:06 AM >> To: [email protected] >> Subject: Re: USER_CACHE Problems >> >> ** >> Gave it a shot....no joy in mudville I'm afraid.... Thanks for the idea >> though! >> >> -----Original Message----- >> On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: >> ** >> Deleting and recreating their user record works? >> >> - Karthik >> >> -----Original Message----- >> On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: >> ** >> ARS 6.3 >> Oracle 10x >> Sun OS 5.1 >> >> A little help please! >> >> My legacy server is showing an issue that I have not dealt with before. >> >> A couple of days, my database started showing some problems related to >> tablespace. This caused a bunch of weird issues. The tablespace issue has >> been resolved. A couple of my users had closed their clients during that >> time and when they came back received the error message that they were >> still logged on and would they like the other session closed. They would >> answer in the affirmative, but when they would then log back on, they would >> get the same message. I then tried to kick them off from the admin tool, >> but they would still get the message. >> >> I then triggered (I think) a re-cache by adding a display only checkbox >> and then doing a modify all against all users with that checkbox checked. >> I did this based on kbase articles that talked about this type of issue. >> However I still have a couple of users who are getting this message. >> >> User logs don't show a need for them to be released, in fact they just >> show them logging in as normal. >> >> They are able to work by just closing (using the x to close the window). >> None the less, it is very annoying! >> >> Any ideas? >> >> Thanks! >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
