Warren, When the user went to machine 2, did they still get the warning? On Fri, Feb 13, 2015 at 9:46 AM, Warren R. Baltimore II < [email protected]> wrote:
> ** > Good morning/afternoon/evening/night my fellow listers! > > First off, I apologize for not responding sooner to everyone's kind offer > of support. It was a bit chilly this morning here in Maryland, so my kids > schools went to a 2 hour delay to prevent the little darlings from having > to wear gloves and a hat (insert sarcastic eye roll here)! > > The issue is not spawned by a user still being logged on to a separate > machine. In fact, I had them log out, go to another machine, and then come > back and log back in. They got the message, and the user.log reflected the > other machine. But even after they are logged out from that machine and > they just focus on the one. It keeps happening. That's why I gave him the > admin license just so he wouldn't keep receiving the message. > > I've just finished working with my 2 problem children. I've taken quite a > bit of logging and I am hoping I can track down where Remedy tracks this > info and fix it there. I'll let you know what I find. Might be kind of > interesting! > > Take care for now! > > Happy Friday! > > Warren > > > > On Fri, Feb 13, 2015 at 8:32 AM, Misi Mladoniczky <[email protected]> wrote: > >> Hi, >> >> An admin can login from multiple machines, that is why the error >> disappears >> when changing to admin. >> >> Best Regards - Misi, RRR AB, http://rrr.se >> >> > If you gave the person admin permissions and the problem went away and >> then >> > came back after you removed it. Then the issue isn't the user_cache. >> The >> > issue is the permissions that the user has and the permissions required >> for >> > the screen you are trying to access. Everything is changing when >> > permissions are changed so the user_cache and that whole under lying >> system >> > is working fine. >> > >> > I am sorry I don't have better advice for you, but I would say find >> someone >> > who it is working for and making sure that this user has the same >> access. >> > Another thing to look into is the data for their permissions in the db. >> > You might see a bit of corruption in the group assignment. I have found >> > issues with manually pasting in values sometimes. I hope some of that >> > helps. >> > >> > Brian Goralczyk >> > >> > Brian Goralczyk >> > Phone 574-643-1144 >> > Email [email protected] >> > >> > On Thu, Feb 12, 2015 at 1:04 PM, Grooms, Frederick W < >> > [email protected]> wrote: >> > >> >> What error is the user getting? 9361 ? >> >> >> >> Also ... When updating a user I think the user cache only gets updated >> >> when one of the following changes (so your checkbox may not have >> updated it) >> >> Login Name, Password, License Type, Email Address, Default Notify >> >> mechanism >> >> >> >> >> >> You could change their license type to read, save, refresh, and change >> it >> >> back to see if that user's record in the user_cache is updated >> >> >> >> >> >> -----Original Message----- >> >> From: Action Request System discussion list(ARSList) [mailto: >> >> [email protected]] On Behalf Of Misi Mladoniczky >> >> Sent: Thursday, February 12, 2015 11:56 AM >> >> To: [email protected] >> >> Subject: Re: USER_CACHE Problems >> >> >> >> Hi, >> >> >> >> If you get ARERR 329, the user/password seems not to match. At least >> not to >> >> what is in the cache... >> >> >> >> You can use another program named arecache to add a new admin user >> that you >> >> can later use with arreload. >> >> >> >> Note that the -s option changed to/from -t at some point. I do not >> remember >> >> which version. >> >> >> >> Choose a Login Name and Request ID that does not exist. >> >> >> >> arcache -Ua -d -e 00001500 -n loginname -s server -g "1;" -l1 -p >> passwd >> >> >> >> If you are out of fixed licenses, you might need to delete a current >> Fixed >> >> user before you add the new one. >> >> >> >> arcache -Ud -d -e 0000000000000000x -s ServerName >> >> >> >> Finally try the arreload again. >> >> >> >> I also recall a bug with arreload together with the -d option. Try >> avoiding >> >> -d. I do not remember the exact version with this problem either... >> >> >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP >> 2011) >> >> >> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at >> WWRUG10/11/12/13): >> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >> logs. >> >> Find these products, and many free tools and utilities, at >> http://rrr.se. >> >> >> >> >> >> -----Original Message----- >> >> > I did bounce the Remedy system after the problem started. It didn't >> work >> >> > though.... I've been trying the following command: >> >> > >> >> > # ./arreload -a "[userid]" -p "[password]" -u "User" -s >> "[servername]" >> >> -f -d >> >> > >> >> > I get the following: >> >> > >> >> > Action Request System Reload Cache Manager Version 6.03.00 patch >> 016 >> >> > Remedy, a BMC Software company. >> >> > Copyright (c) 1991 - 2005 BMC Software, Inc. >> >> > All rights reserved. >> >> > Summary of command line arguments: >> >> > User form : User >> >> > Group form : >> >> > Admin user : [userid] >> >> > Update server: [servername] >> >> > Flush items from CURRENT server only >> >> > Verifying Admin access to 'source' server -- [servername] >> >> > FAILED! >> >> > Message not in catalog; Message number = 329 (ARERR 329) >> >> > [servername] >> >> > >> >> > >> >> > ARERR 329 : >> >> > >> >> > Invalid password or authentication string for an existing user >> >> > >> >> > The password you have specified for the user name is not recognized. >> The >> >> > problem can be >> >> > >> >> > either with the password or with the authentication string (if using >> NT >> >> > authentication, the >> >> > >> >> > authentication string is the NT domain) or both. Enter the password >> >> defined >> >> > for this user >> >> > >> >> > name to access the system as that user. >> >> > >> >> > I've used both Demo with a Fixed license and Admin privs. as well as >> my >> >> own >> >> > user id that also has admin privs. Am I missing something? >> >> > >> >> > >> >> > >> >> >-----Original Message----- >> >> > On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: >> >> > >> >> >> The logged in status for a user is only in memory (not stored in the >> >> >> database) so have you restarted the AR System? >> >> >> >> >> >> When using the arreload utility make sure to turn off the max >> number of >> >> >> records returned limit (if you have one set on the server) before >> >> running >> >> >> or you will only get that number of users loaded into the user_cache >> >> >> >> >> >> Fred >> >> >> >> >> >> -----Original Message----- >> >> >> From: Action Request System discussion list(ARSList) [mailto: >> >> >> [email protected]] On Behalf Of Misi Mladoniczky >> >> >> Sent: Thursday, February 12, 2015 7:58 AM >> >> >> To: [email protected] >> >> >> Subject: Re: USER_CACHE Problems >> >> >> >> >> >> Hi, >> >> >> >> >> >> Have you tried the arreload-program? >> >> >> arreload -u User -f -a adminuser -p adminpassword >> >> >> >> >> >> The -f is supposed to flush the cache before reloading it. >> >> >> >> >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP >> >> 2011) >> >> >> >> >> >> -----Original Message----- >> >> >> From: Action Request System discussion list(ARSList) [mailto: >> >> >> [email protected]] On Behalf Of Warren R. Baltimore II >> >> >> Sent: Thursday, February 12, 2015 8:06 AM >> >> >> To: [email protected] >> >> >> Subject: Re: USER_CACHE Problems >> >> >> >> >> >> ** >> >> >> Gave it a shot....no joy in mudville I'm afraid.... Thanks for the >> idea >> >> >> though! >> >> >> >> >> >> -----Original Message----- >> >> >> On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: >> >> >> ** >> >> >> Deleting and recreating their user record works? >> >> >> >> >> >> - Karthik >> >> >> >> >> >> -----Original Message----- >> >> >> On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: >> >> >> ** >> >> >> ARS 6.3 >> >> >> Oracle 10x >> >> >> Sun OS 5.1 >> >> >> >> >> >> A little help please! >> >> >> >> >> >> My legacy server is showing an issue that I have not dealt with >> before. >> >> >> >> >> >> A couple of days, my database started showing some problems related >> to >> >> >> tablespace. This caused a bunch of weird issues. The tablespace >> issue >> >> has >> >> >> been resolved. A couple of my users had closed their clients during >> >> that >> >> >> time and when they came back received the error message that they >> were >> >> >> still logged on and would they like the other session closed. They >> >> would >> >> >> answer in the affirmative, but when they would then log back on, >> they >> >> would >> >> >> get the same message. I then tried to kick them off from the admin >> >> tool, >> >> >> but they would still get the message. >> >> >> >> >> >> I then triggered (I think) a re-cache by adding a display only >> checkbox >> >> >> and then doing a modify all against all users with that checkbox >> >> checked. >> >> >> I did this based on kbase articles that talked about this type of >> issue. >> >> >> However I still have a couple of users who are getting this message. >> >> >> >> >> >> User logs don't show a need for them to be released, in fact they >> just >> >> >> show them logging in as normal. >> >> >> >> >> >> They are able to work by just closing (using the x to close the >> window). >> >> >> None the less, it is very annoying! >> >> >> >> >> >> Any ideas? >> >> >> >> >> >> Thanks! >> >> >> >> >> >> -- >> >> >> Warren R. Baltimore II >> >> >> Remedy Developer >> >> >> 410-533-5367 >> >> >> >> >> >> >> >> >> >> >> _______________________________________________________________________________ >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >> "Where the Answers Are, and have been for 20 years" >> >> >> > >> > >> _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> > "Where the Answers Are, and have been for 20 years" >> > >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
