I don’t know if this is true or not but I was told that we’d have to rely on BPPM to basically be in the middle of MyIT and Atrium in terms of setting up Services. However, at least SmartIT has hooks into the CMDB so I’m assuming that whatever exists in MyIT will be expanded on in later versions. Additionally, since MyIT uses SRM I can easily build SRM forms that take CMDB and Asset Management data into consideration so that’s not a problem. I just don’t want to have to create business services in more than one place.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Patrick Zandi Sent: Tuesday, February 24, 2015 10:30 AM To: [email protected] Subject: Re: MyIT Services to Atrium CMDB Services ** http://documents.bmc.com/products/documents/85/86/458586/458586.pdf I noticed it does not mention somethings like FAQ, Services impacted, but also says it will provide a "Wealth" of information. I was looking at this when you sent the email.. funny.. I would think it would (If it was intelligent enough) to launch a mini-addm scan or something else and upload the .xml data directly into the server (I would think that would be helpful from the customer and admin prospective), then it would ensure you are not missing desktop/mobile data helping the tech/ and populating the cmdb as same time.. LOL (Smart is in the name)... On Tue, Feb 24, 2015 at 10:48 AM, Ben Cantatore <[email protected]<mailto:[email protected]>> wrote: ** Shawn, I'll speak for myself say that any evaluation of My IT/Smart IT is welcomed. I intend to do my own evaluation in May, but hearing what other people like/don't like, issues experience helps. When I do my own evaluation, I'll use comments generated from the list to understand areas where the product is weak/strong. Potentially you'll notice something that I may overlook or have a different perspective on it. When I get around to installing and checking out Smart IT, I'll be happy to provide my evaluation for anyone who may be interested with my findings. [cid:[email protected]] Ben Cantatore Remedy Product Manager Bed Bath & Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769<tel:%28908%29%20613-5769> Cell: (914) 263-6802<tel:%28914%29%20263-6802> [LinkedIn]<http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/> From: "Pierson, Shawn" <[email protected]<mailto:[email protected]>> To: [email protected]<mailto:[email protected]>, Date: 02/24/2015 10:22 AM Subject: MyIT Services to Atrium CMDB Services Sent by: "Action Request System discussion list(ARSList)" <[email protected]<mailto:[email protected]>> ________________________________ ** Good morning, I’m in the process of configuring my proof of concept MyIT/SmartIT box and came across something that seems strange to me. According to what I’ve been told, there’s no direct connection between the Services that are configured in the CMDB and what exists in the “Services” used by MyIT. Furthermore, it appears that there isn’t a way to show services being available or not based on outages reported within ITSM. I hope I’m wrong or that this integration is going to be in a future release but I wanted to see if anyone else has run into this yet. Overall I have a positive view of what MyIT/SmartIT does, but there are a few areas like this that seem disconnected. If there is any interest, I’ll write up my opinion of MyIT/SmartIT later this week after I’ve had a few more days to play around with it. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ "------------------------------------------------------ CONFIDENTIALITY NOTICE: This e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this e-mail, and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please permanently delete the original and any copy of any e-mail and any printout thereof. Thank you for your compliance." _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
