There is hotfix available for this issue. Can you tell me the request number you submitted with support. I will send you the hotfix via ticket.
Regards, Vaibhav On Feb 27, 2015 3:33 AM, "BradRemedy" <[email protected]> wrote: > ** > Hi All > > I have Smart IT installed against ITSM 8.1. The installation went through > with no errors and all looks pretty good. > > However, I am having a small problem where if I want to create a new > incident on the Smart IT console that the Urgency, Impact and status drop > down fields are not showing any values. > > I did find a article on the BMC communities site ( > https://communities.bmc.com/message/489763#489763) which I have been > through and applied the hot fix however the problem is still happening. > > I have escalated this to BMC Support, however I wanted to know if you guys > had any ideas / or if anyone else was having a similar problem on their > side? > > Any suggestions would be appreciated. > > Thanks in advance. > > Cheers > Brad > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
