Hey Shawn, The 'incident sample' I believe is the OOTB incident creator in SRM. In RKM, you can raise an incident from an article. 'Incident sample' is the AOT. On Mar 3, 2015 8:20 AM, "Pierson, Shawn" <shawn.pier...@energytransfer.com> wrote:
> ** > > Good morning, > > > > Users have reported a very strange issue to me. Basically, we are seeing > Incidents created, apparently from SRM, with only a Summary populated that > says “Incident Sample”. I turned on the option to create Service Requests > when an Incident is manually created several years ago, but this seems to > have started around the time we upgraded to 8.1. Of the thousands upon > thousands of Incidents we’ve created since the 8.1 upgrade early last year, > 54 Incidents have been created with this issue. > > > > From what I have gathered, they have no relation to any previously > resolved or closed Incidents, they aren’t called from any SRD that is > available (keep in mind the one used by Incident Management is in Draft > status and untouched), they aren’t related to any emails being sent into > Remedy, and there’s no time overlap with the dates of other Incidents for > these same users. I’m really at a loss in determining what could be > causing this. > > > > Have any of you seen this, and if so, how did you fix it? > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > Private and confidential as detailed here > <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot > access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
