Carina, Were you referring to a specific form? Are you referring to a custom or ITSM form?
We’re on ARS and ITSM 8.1 without Service Pack right now, but I haven’t seen 8 chars on Field 1 either. Michelle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Roger Justice Sent: Tuesday, March 03, 2015 5:39 PM To: [email protected] Subject: Re: Request ID Field length for ARS 8.1.2 ** This is a Change ID from my 8.1. CRQ000000000001 It is still 15 characters. -----Original Message----- From: Thad Esser <[email protected]<mailto:[email protected]>> To: arslist <[email protected]<mailto:[email protected]>> Sent: Tue, Mar 3, 2015 6:22 pm Subject: Request ID Field length for ARS 8.1.2 ** Am I reading that right? That in 8.1.2, they've shortened the field length of field ID 1 down to 8 characters? Is that across the board or just in some cases? That seems like a big change. I didn't see anything in the release notes on the docs website. We are on 8.1.0, and were contemplating 8.1.2 so wanted to make sure there weren't any surprises. Thanks, Thad On Tue, Mar 3, 2015 at 7:32 AM, Carina Burns <[email protected]<mailto:[email protected]>> wrote: Thank you for your response. I did have it set to update old records with new data. It turns out that the issue was the length of the entry id/issue id field. In prior versions of ARS, the field was 15 characters long. We've been on it since version 4.5 and hence had forms that had the longer field length. The core field 1, reserved for entry id numbers, is 8 characters long in the 8.12 version. Since we are migrating rather than upgrading (which preserved the existing column definition length apparently), the import tool, instead of truncating the data in the entry id field, used a default fall back mapping to auto increment (though a fall back mapping wasn't set). So I guess I'm off to go truncate some leading zeros!!! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ---------------------------------------------------------------------- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
