Hi, You will need to use the CAI to pass from the Change > Task. You would need to create the Commands (Action), Parameters (Variable) and the Command Parameter Mapping (Field to Variable) to allow the data to flow. It does require a good level of understanding on how the CAI works to setup.
You can you the TMS:Variable to pass data between Tasks but not into the actual Task. _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris Sent: 26 March 2015 16:27 To: arslist@ARSLIST.ORG Subject: Re: Is it possible to pass data from a Change Request to a System variable? ** Not trying to get system variables from the OS, rather trying to initialize a system variable template with data from the parent Change Request. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ <http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 25, 2015 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Is it possible to pass data from a Change Request to a System variable? ** In a filter a simple Set Fields with PROCESS action can get an environment variable from the server On Windows $PROCESS$ cmd /c echo %VARIABLE% On Unix/Linux $PROCESS$ echo $VARIABLE i.e. To get the TEMP location In a set fields action set a character field to $PROCESS$ cmd /c echo %TEMP% NOTE: You may then have to do a replace on the field to remove the return at the end (Some versions of *nix will allow you to do echo –n $VARIABLE which will output without the trailing newline) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, March 25, 2015 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Is it possible to pass data from a Change Request to a System variable? ** Chris, Write a batch file/perl script/your favorite language that will get the variable and it's value and put it in the output of the script. Put the script on all of your environments. Create a filter that does a set-field run-process that populates a field with the output from that script, then do whatever you want with the output :) On Wed, Mar 25, 2015 at 1:03 PM, Danaceau, Chris wrote: ** I want to use the environment (when Dev) to bypass certain tasks. Thought maybe a system variable would do this, but I can’t see how to populate it from data on the parent Change. Not much guidance for this in the documentation. I can map it INTO a task, but cannot figure out how to populated it. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ <http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ> Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: "Where the Answers Are" and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
