When you extract the install onto the server it should have created the
following directory structure
Disk1
Setup.cmd
Setup.jar
InstData << (a sub folder)
utility << (a sub folder)
Disk2
InstData << (a sub folder)
The folders MUST be named Disk1 and Disk2 (Below you list the folder with a
space which is incorrect)
You execute the Setup.cmd script/batch file to perform the install
Are you saying this is what you have and you got the error when you ran
Setup.cmd from inside Disk1 on the server ?
Fred
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Karthick S
Sent: Friday, March 27, 2015 6:56 PM
To: [email protected]
Subject: Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
**
Hi Misi,
As suggested by you i have verified the installer from Disk 1 and it looks fine.
Even i tried downloading the setup file again from the BMC site and ran the
installer again but no luck.
Then i downloaded base version of 7.6.04 SP1 and tried but still the same
message.
On Fri, Mar 27, 2015 at 6:10 PM, Misi Mladoniczky
<[email protected]<mailto:[email protected]>> wrote:
Hi,
Did you do as I suggested and check that you are running the installer from a
folder named Disk1?
Best Regards - Misi, RRR AB, http://rrr.se
> Hi Vivek,
>
> I tried cleaning up the temp folder and retried the installation but still
> no luck and got the error message.
>
> Karthick S
>
> On Fri, Mar 27, 2015 at 4:23 AM, Patil, Vivek
> <[email protected]<mailto:[email protected]>> wrote:
>
>> **
>>
>> The error "insert new media" may come if installer is not getting
>> extracted in %TEMP%
>>
>>
>>
>> Can you clean the %TEMP% location and retry ??
>>
>>
>>
>> Thanks,
>> Vivek
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [email protected]<mailto:[email protected]>] *On Behalf Of *Karthick S
>> *Sent:* Thursday, March 26, 2015 5:22 AM
>> *To:* [email protected]<mailto:[email protected]>
>> *Subject:* Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2
>> Server.
>>
>>
>>
>> **
>>
>> Hi Misi,
>>
>>
>>
>> Issue fixed now.
>>
>>
>>
>> I found the issue, the DB instance name was provided incorrectly and that
>> caused the issue.
>>
>> Now got a new problem.
>>
>>
>>
>> I have gone through the step successfully and now this issue happened.
>>
>> I tried navigating to the setup file but no luck.
>>
>>
>>
>> [image: Inline image 1]
>>
>>
>>
>> On Thu, Mar 26, 2015 at 9:36 AM, Misi Mladoniczky
>> <[email protected]<mailto:[email protected]>> wrote:
>>
>> Hi,
>>
>> Where I am at I have no access to a 7.1 server to test the exact behavior
>> of
>> the installer, but it seems like the installer is not picking up the
>> previous
>> installation on this machine. Or are you installing 7.6.04 on a new machine
>> against an old 7.1 database instance?
>>
>> Have you verified the OS/DB-client versions for 7.1 and 7.6.04?
>>
>> Contact support. Or install a clean 7.1 system and do a 7.6.04 upgrade on
>> that
>> system. This will show you how it should behave.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>>
>> > Hi All,
>> >
>> > i have tried all the options i can. Please advise.
>> >
>> > 1. I checked the AR System Server DB Port with DB team and they verified
>> it
>> > 1433.
>> > 2. I tried the Aradmin and Sa to check whether i'm able to login into SQL
>> > mgt studio and it was successful.
>> > 3. After providing the AR System Server Instance name and DB Name, then
>> > proceeded further and i got a screen to provide DBMS administrator
>> > information, i tried both sa and aradmin & after that i received that
>> error
>> > message screen.
>> > 4. I didn't get any screen option to select Upgrade or Overwrite.
>> >
>> > On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky
>> > <[email protected]<mailto:[email protected]>> wrote:
>> >
>> >> **
>> >> I think that all needed credentials for the db should be picked up by
>> the
>> >> installer.
>> >> Were you prompted for upgrade or overwrite, and did you choose upgrade?
>> >> /Misi from my Android
>> >>
>> >> On March 25, 2015 12:10:14 PM CET, Karthick S
>> >> <[email protected]<mailto:[email protected]>>
>> >> wrote:
>> >>>
>> >>> ** Hi Sandeep,
>> >>>
>> >>> Thanks for the reply, even i tried aradmin.
>> >>> No luck.
>> >>>
>> >>> Karthick
>> >>>
>> >>> On Wednesday, 25 March 2015, Sandeep Pandey
>> >>> <[email protected]<mailto:[email protected]>>
>> >>> wrote:
>> >>>
>> >>>> **
>> >>>> Dear Karthick,
>> >>>>
>> >>>> Looks like db user "SA" you are using may be incorrect. Try with
>> >>>> "aradmin" db user.
>> >>>>
>> >>>> Regards,
>> >>>> Sandeep Pandey
>> >>>>
>> >>>> On Wed, Mar 25, 2015 at 12:27 PM, Karthick S
>> >>>> <[email protected]<mailto:[email protected]>>
>> >>>> wrote:
>> >>>>
>> >>>>> **
>> >>>>> Hi All,
>> >>>>>
>> >>>>> When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the
>> >>>>> below error message.
>> >>>>>
>> >>>>> Please advise on this.
>> >>>>>
>> >>>>>
>> >>>>> Windows 2013 R2 Server
>> >>>>>
>> >>>>> Database SQL 2005 (While Upgrading we are pointing to old DB)
>> >>>>>
>> >>>>> Installed JRE and JDK successfully.
>> >>>>>
>> >>>>> DEP configured.
>> >>>>>
>> >>>>>
>> >>>>> Regards,
>> >>>>>
>> >>>>> Karthick S
>> >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >>>>
>> >>>>
>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >>>
>> >>>
>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >>
>> >
>> >
>> >
>> > --
>> >
>> >
>>
>> > *Thanks and Regards,*
>> > *Karthick S*
>> >
>> >
>> _______________________________________________________________________________
>> > UNSUBSCRIBE or access ARSlist Archives at
>> > www.arslist.org<http://www.arslist.org>
>> > "Where the Answers Are, and have been for 20 years"
>> >
>>
>>
>> _______________________________________________________________________________
>> UNSUBSCRIBE or access ARSlist Archives at
>> www.arslist.org<http://www.arslist.org>
>> "Where the Answers Are, and have been for 20 years"
>>
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>>
>> *Thanks and Regards,*
>>
>> *Karthick S*
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
>
>
> *Thanks and Regards,*
> *Karthick S*
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org<http://www.arslist.org>
> "Where the Answers Are, and have been for 20 years"
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at
www.arslist.org<http://www.arslist.org>
"Where the Answers Are, and have been for 20 years"
--
Thanks and Regards,
Karthick S
_ARSlist: "Where the Answers Are" and have been for 20 years_
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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