LJ, 

Thanks for the quick reply.

Ok, so you’re saying that I am doing this correctly and the crash is an 
un-intended consequence?

 

TP

 

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of LJ LongWing
Sent: Friday, April 24, 2015 2:16 PM
To: [email protected]
Subject: Re: View Forms and Attachments

 

** 

Tim,

I regret to inform you that you have found a bug in BMC's server.  You should 
not be able to do anything to crash a server, period.  I see that you are 
already running the latest SP of your version, so I can't recommend doing 
anything other than contacting BMC and hope for a hotfix that addresses your 
issue.  :)

 

On Fri, Apr 24, 2015 at 12:00 PM, Timothy Powell 
<[email protected] <mailto:[email protected]> > 
wrote:

** 

ARS 7.6.04 SP5

Microsoft SQL Server 2008 R2 (SP1)

 

Concept:

I have an external web form. People enter data into said form. That data 
includes attachments.

That data is posted to a database residing on the same database instance the 
ARSystem DB resides on.

Attachment data is posted to a SQL Image column.

 

I have created a view form to see the posted data. Per page 190 of the 7.6.04 
Integrations Guide:

# Beginning with release 7.6.02, view forms support additional data types. This 
includes blobs (DB2, Oracle, and Informix) and images (Microsoft SQL Server and 
Sybase), which map to an attachment field

 

When I add the external columns to my view form, the ARSystem does indeed 
automatically create an attachment field inside of an attachment pool for the 
SQL Image column.

 

I can see all data stored on the external DB including the image data (although 
the properties are not displayed properly).

 

****************

Next step:

Now I want to move that external posted data from the view form and into a 
native ARS staging form where I can massage the data and move it to its final 
destination within the ARSystem application.

 

I created a filter to push the data from the external DB to my ARS staging 
form. 

When I map the fields, if I leave the attachment field out of the Push Fields 
mapping, everything works great.

When I map the fields and I INCLUDE pushing the image data to an attachment 
field on the ARS staging form, the system throws a Signal and dies; error below:

 

Fri Apr 24 11:57:01 2015  390620 : AR System server terminated — fatal error 
occurred in ARSERVER (ARNOTE 21)

Fri Apr 24 12:02:46 2015: AR System server terminated when a signal/exception 
was received by the server (ARNOTE  20)

 

   Thread Id: 2856

   Version: 7.6.04 SP5 201308012025 Aug  1 2013 21:00:12

   ServerName: *********DVARS1 

   Database: SQL -- SQL Server

   Hardware: x86_64

   OS: Windows Server 2008

   RPC Id: 325779

   RPC Call: 183 (SGE)

   RPC Queue: 390620

   Client: User tpowell from Remedy User (protocol 18) at IP address 
xx.xxx.xxx.xxx

   Form: WebSubmitHolder

   Logging On:

   Code: c0000005

   Operation: read

   Access Addr: 0000000000000000

   Stack Begin: 

      Addr: 000000007460814D

      Addr: 0000000000000001

      Addr: C300000001B80674

   Stack End 

 

I'm obviously missing something. Any ideas? Thanks in advance.

Tim Powell

_ARSlist: "Where the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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