I have this kind of error before and what I did is open the ar.cfg file and copy the long string password on line "Remedy-App-Service-Password: <long string> and open UDM:RAppPassword and paste it on RApp Password field and make sure you have the correct Server Name.
Virg On Mon, Apr 27, 2015 at 8:16 AM, Pierson, Shawn < [email protected]> wrote: > ** > > Thanks. Changing that seems to make no difference on my production box, > but I was able to get a different error when the value was invalid on my > test box, which makes me think that this is trying to pass an invalid AR > User account somewhere. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *LJ LongWing > *Sent:* Monday, April 27, 2015 9:07 AM > *To:* [email protected] > *Subject:* Re: Spoon Troubleshooting > > > > ** > > Shawn, > > If I'm not mistaken, the AI utilizes the password stored in > UDM:RAppPassword for running jobs...this should be the "Application Service > Password" if I'm not mistaken....set this properly and verify if it starts > working. > > > > On Mon, Apr 27, 2015 at 7:58 AM, Pierson, Shawn < > [email protected]> wrote: > > ** > > Good morning, > > > > I’m not the most knowledgeable when it comes to Atrium Integrator, and I’m > not really able to find much specific information about it in BMC’s > documentation. Basically, I have a job that fails with errors such as the > following: > > > > 2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from > 2012-11-06 13.20.53) : Authentication failed > > 2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from > 2012-11-06 13.20.53) : ERROR (623): Authentication failed; > > > > This makes me think it’s unable to connect to Remedy, and in my job I have > a CMDBOutput step that I connect to the server. When I go into that step > and look at the Database Connection, it appears to have the right > servername and port, and the User Name is “Remedy Application Service”. I > have no idea if the password for that is correct in UDM:RAppPassword but > nobody has changed it in the past week so I assume it’s correct. Also, if > I click on the “Test” button on the Database Connection screen it works, > but it seems to work even if I change the User Name to random text. I > don’t think that either Test or Explore work correctly because they seem to > always work. > > > > Also, if I try manually running the job on the Execute a transformation > screen I hardcode the AR_PASS, AR_SERVER, AR_TCP_PORT, and AR_USER to > values that I know work and still see the error. Do you all have any ideas > of where else I could troubleshoot these problems? The log files are not > very helpful, especially since it can’t write to the UDM:TransformationLog > file since the job can’t connect to the server. > > > > One other thing is that it ran successfully last Monday. Since then, > we’ve disabled the account of the consultant that set up the AI jobs for > us. I can’t find his credentials hardcoded anywhere though. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > Private and confidential as detailed here > <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot > access hyperlink, please e-mail sender. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > Private and confidential as detailed here > <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot > access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
