Oh ARSPerl gurus,
I humbly beseech your collective wisdom. I am but a neophyte.
Windows XP.
I just got the latest ARSPerl yesterday.
Active State Perl 5.8.4
I know the connection is good. I can query tickets just fine. I just can't
create one. I know the fields exist in a valid Incident Management ticket
but I am not sure if they are the right ones.
Also, does anyone know what the forms with the plusses or '+' mean? Should
I be using them, or no plusses or what?
The error I get is:
[ERROR] Field does not exist on current form () (ARERR #314) at
C:\tmp\remedy\trial\make_ticket2.pl line 26.
The code I am trying to use is:
my $schema = "Incident Management";
$entry_id = ars_CreateEntry($c,
$schema,
$f{'Notification Text'}, "Demo notification Text create ticket from Perl",
$f{'Incident Description'}, "Demo description of Perl item",
$f{'Category'},"Applications",
$f{'Type'}, "Interface",
$f{'Affected Item +'}, "Claims Backend Processing",
$f{'Assignee Group +'}, "CHWE-Integration Svs EDI",
$f{'Account Affected +'}, "Catholic Healthcare West",
$f{'Customer Name +'}, "David van De Kerk",
$f{'Source'}, "Phone"
)
||
die $ars_errstr;
Dave van De Kerk
602-307-2447
-------------------------------------------------------------------------
This SF.net email is sponsored by DB2 Express
Download DB2 Express C - the FREE version of DB2 express and take
control of your XML. No limits. Just data. Click to get it now.
http://sourceforge.net/powerbar/db2/
_______________________________________________
Arsperl-users mailing list
Arsperl-users@arsperl.org
https://lists.sourceforge.net/lists/listinfo/arsperl-users
