Well...I'm not by any means a perl guru, but here ya go with an attempt at help I would try commenting out the unlink @unlinkfiles; lines at the bottom, then look at the files that you would have normally deleted, and see if they are also 0 length files, this will tell you if the problem is with the generation of the files or if it's the attachment into Remedy that's causing issues. http://search.cpan.org/src/JMURPHY/ARSperl-1.91/html/manual/ds_attach_hash.h tml that site gives the hash returned when you are getting an entry with an attachment, but doesn't do much to tell you how to add the attachment into Remedy, in this case the documents are a bit sparse...
_____ From: Steve McDonald [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 24, 2008 4:12 PM To: ARSperl User Discussion Subject: [Arsperl-users] Problem with attachments via web Hello All, I have a web page where I accept attachments for submission into Remedy. As of right now the ticket gets submitted and the attachment filename comes through but I'm getting zero length attachments. Here's the code, anyone got a thought or suggestion? if(($name && $email && $phone && $code && $reqcat && $reqtyp && $desc) || $reqid) { $ctrl = ars_Login("suncoast", "xxxxxx", "xxxxxx"); if(!$ctrl) { $err="Cannot login to remedy server - $ars_errstr"; } else { %fldtab = ars_GetFieldTable($ctrl, $schema); if(!%fldtab) { $err="Cannot get field table from remedy - $ars_errstr"; } } } if(!$err && $name && $email && $phone && $code && $reqcat && $reqtyp && $desc) { my @fields = (); push(@fields, 7, 0); push(@fields, 8, 'Submitted via web, please supply a proper description'); push(@fields, 536870931, $code); push(@fields, 536871062, $name); push(@fields, 536871065, $phone); push(@fields, 536871067, $email); push(@fields, 536871089, $desc); push(@fields, 100000014, $reqcat); push(@fields, 100000039, $reqtyp); my @fieldids = (950000008,950000009,950000010,950001021); my $k; my $line; my @unlinkfiles = (); for $k($cgi->param) { if(length($k)>0) { if(substr($k,0,6) eq 'attach') { my $n=$k; my $v=$cgi->param($n); if (-f $v) { my @s=stat($v); $v=~m/^.*( <file://\\|\/)(.*)/> \\|\/)(.*)/; # strip the remote path and keep the filename my $filename = $2; $out = $out . "Thanks for $filename ($s[7] bytes). "; my $tempfile = tmpnam(); push(@unlinkfiles,$tempfile); open(OUTP,">$tempfile"); open(INP,$v); while($line = <INP>) { print OUTP $line; } close(INP); close(OUTP); my %f=(file => $tempfile, name => $filename, size => $s[7]); push(@fields, shift(@fieldids), \%f); } } } } $submittedreqid = ars_CreateEntry($ctrl, $schema, @fields); if(!$submittedreqid) { $err="Cannot create remedy ticket - $ars_errstr"; } unlink @unlinkfiles; } Thanks for the eyes! _____ From: Jonathan Livingston [mailto:[EMAIL PROTECTED] Sent: Tuesday, September 23, 2008 1:17 PM To: ARSperl User Discussion Subject: Re: [Arsperl-users] ARSPerl on Windows 2003 server I'm trying to use the ppd to do the install, but it's reporting "ppm install failed: The PPD does not provide code to install for this platform". I am on Windows 2003 Enterprise 32-bit and using Perl 5.1. On Tue, Sep 23, 2008 at 3:49 PM, LJ Longwing <[EMAIL PROTECTED]> wrote: I always use the ppd file...the latest version I have found with a ppd published is 1.90. just do a google for arsperl ppd 1.90 and you should find the same ppd I found last week. Then you can extract that zip file (including the sub folders)...and then you can use PPM to install. _____ From: Jonathan Livingston [mailto:[EMAIL PROTECTED] Sent: Tuesday, September 23, 2008 8:15 AM To: arsperl-users@arsperl.org Subject: [Arsperl-users] ARSPerl on Windows 2003 server Hello all, I've been trying to get ARSperl working on a Windows 2003 server. Initially, I was trying to load and compile on the server. When I figured out that I needed a C compiler, I had to stop there. The server doesn't have a C compilter and I can't load one on a production server. Next, I tried trying to use the zip file with the precompiled option and using 'ppm install' to install it. However, ppm reported that it doesn't provide code for this platform. So, I took the tar file and extracted the files to their proper places. Now when I try to run arsperl, I get an unhandled exception within the ARS.dll. Does anyone have this working on a Windows 2003 server? Thanks in advance for any help. ------------------------------------------------------------------------- This SF.Net email is sponsored by the Moblin Your Move Developer's challenge Build the coolest Linux based applications with Moblin SDK & win great prizes Grand prize is a trip for two to an Open Source event anywhere in the world http://moblin-contest.org/redirect.php?banner_id=100 <http://moblin-contest.org/redirect.php?banner_id=100&url=/> &url=/ -- Arsperl-users mailing list Arsperl-users@arsperl.org https://lists.sourceforge.net/lists/listinfo/arsperl-users
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